Latest in Starbucks Customers Complain
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Starbucks app goes down, customers complain
The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.Top stories - CBS News - 6 hours ago -
Starbucks boss shakes up menu to win back customers
The coffee shop chain has also promised to look at pricing and staffing to prevent bottlenecksTop stories - BBC News - October 23 -
Starbucks’ latest financials sink shares, as CEO says it’s ‘harder to be a customer than it should be’
Shares of Starbucks fell on Tuesday after the coffee chain offered fresh signs of its struggle to bring back consumers, saying its turnaround efforts “will take time” as its new chief executive ...Business - MarketWatch - October 23 -
New Starbucks boss to shake up ‘overly complex’ menu to win back customers
Brian Niccol aims to turn around coffee chain, which has reported falling sales, revenue and profits. The new boss of Starbucks has pledged to shake up its “overly complex menu” in an effort to ...World - The Guardian - October 23 -
Starbucks’ New CEO Says His Plan to Win Back Customers Involves 200,000 Sharpies. It Just Might Work
CEO Brian Niccol has a plan to ‘bring back Starbucks.’Business - Inc. - 5 days ago -
Man defends 'rubbish' art after neighbours complain
Denis Carbonaro says his unusual artwork inspires creativity - but others see it as an eyesore.Top stories - BBC News - October 16 -
Ministers complain to Starmer over spending cuts
Some Cabinet members are alarmed at the scale of cuts being sought to plug a rumoured £40bn gap.Top stories - BBC News - October 17 -
Australian businesses complain they are ‘public enemy number one’
Labor government adopts increasingly populist position ahead of general election due in MayWorld - Financial Times - October 28 -
Uber ate my money, but it won’t listen when I try to complain
You can give up trying to make contact, even when it involves reporting suspected fraud. Uber and Uber Eats debited seven unauthorised payments, totalling more than £100, from my debit card. I ...World - The Guardian - October 14 -
Lucas Paquetá tells lawyers to complain to FA over ‘leaked’ information
Brazilian says ‘misleading’ case details ended up in press Midfielder faces charge of alleged deliberate bookings West Ham’s Lucas Paquetá has instructed his lawyers to complain to the Football ...World - The Guardian - October 17 -
Trump Picked the Wrong Moment to Complain About a Language Barrier
But his description of the problems he sees with Haitian immigrants helps explain his monochrome vision of American life.Top stories - The New York Times - October 17 -
Max Verstappen tells McLaren to stop ‘complaining’ after Norris penalty
Norris penalised for passing title rival off track at US GP Verstappen extended championship lead to 57 points Max Verstappen has given a bullish reaction to criticism of his driving after a ...World - The Guardian - October 21 -
Starbucks Shares Drop After Dismal Preliminary Quarterly Earnings
“We need to fundamentally change our strategy,” the coffee giant’s new chief executive said.Business - The New York Times - October 23 -
Starbucks Is Bringing Back the Condiment Bar
Coffee chain’s CEO calls for decisive steps including a pledge not to raise U.S. prices over the next year.Business - The Wall Street Journal - October 30 -
Super Micro Computer Stock Crashes, Wall Street Concerns Grow
Shares of the Nvidia customer have crashed since its accounting firm, Ernst & Young, resigned.Business - Inc. - November 1 -
Starbucks Scales Back Discounts Under New CEO
Brian Niccol, the company’s new chief executive, is aiming to improve cafe operations and focus more on selling premium coffee while promoting seasonal drinks.Business - The Wall Street Journal - October 14 -
Starbucks scraps 2025 guidance after fall in sales and earnings
New chief Brian Niccol vows ‘to fundamentally change our strategy’ to return to growthBusiness - Financial Times - October 22 -
Starbucks Suspends Guidance as Sales Slump Persists
The coffee chain needs to “fundamentally change” strategy, the new CEO, Brian Niccol, said. Shares fell in premarket trading.Business - The Wall Street Journal - October 23 -
Starbucks Baristas Demand Change from New CEO
Starbucks baristas hope to see their complaints taken seriously with new leadership at the helm.Business - Inc. - October 23 -
Starbucks’s CEO Steps In to Tackle Long List of Issues
Customers are turning away from the coffee giant, and its new chief executive, Brian Niccol, has to figure out how to get them back.Business - The New York Times - October 30 -
Starbucks CEO pledges to fundamentally change strategy as sales fall for third straight quarter
Investors are expecting that Niccol will share more details about his turnaround strategy during the company's conference call, scheduled for 5 p.m. ET.Business - CNBC - October 30 -
Starbucks Is Finally Fixing Its Founder’s Worst Mistake
The coffee chain bet big on a weird idea that no one but the founder wanted.Business - Inc. - October 30 -
Starbucks will stop charging extra for dairy alternatives
The change to Starbucks' policy could save some U.S. customers more than 10% on their drinks.Business - CNBC - October 30 -
‘Insider Threats’ to the Election, and Starbucks’ 4-Minute Goal
Plus, the Harris campaign sidelines BidenTop stories - The New York Times - October 31 -
Energy suppliers plan winter support for UK customers
Groups under pressure to step up measures as government tries to defuse pensioner fuel payments rowBusiness - Financial Times - October 17 -
Vulnerable customers had VW cars taken away
VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.Top stories - BBC News - October 21 -
Customer Data Can Be Fragmented, but HubSpot Makes It Digestible
If you want to understand your customers better, there are some simple strategies to pursue.Business - Inc. - October 21 -
‘Bespoke’ private banking: the ultimate in customer service?
Ultra-wealthy clients can pay for customised care in investments, tax and family governance. But they may not get everything they needBusiness - Financial Times - October 25 -
The Key to Boosting Sales: Identifying and Converting Non-Customers
Not everyone is a customer. And you need to examine the types of non-customers you have to understand why.Business - Inc. - October 26 -
JPMorgan sues customers over "infinite money" glitch
A temporary glitch let customers deposit phony checks and then withdraw thousands of dollars in "free money." Now JPMorgan is suing.Top stories - CBS News - October 29 -
How Diwali Is Influencing Brands and Driving Customer Experience
From big box retailers to small brands, capitalizing on Diwali makes good business sense.Business - Inc. - October 30 -
How to Make Ads Your Customers Want to Share
It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.Business - Inc. - October 30 -
FTC sends $2.5 million to Credit Karma customers
The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.Top stories - CBS News - October 31 -
This Is the Wrong Way to Talk to Your Customers Post-Election
Avoid marketing missteps by pausing, considering your audience, and being authentic to your brand.Business - Inc. - 22 hours ago -
Don't own the AI chip leaders? Jim Cramer says this might be your chance to act
The Investing Club holds its "Morning Meeting" every weekday at 10:20 a.m. ET.Business - CNBC - October 15