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Starbucks app goes down, customers complain
The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.Top stories - CBS News - 11 hours ago -
Starbucks boss shakes up menu to win back customers
The coffee shop chain has also promised to look at pricing and staffing to prevent bottlenecksTop stories - BBC News - October 23 -
Starbucks’ latest financials sink shares, as CEO says it’s ‘harder to be a customer than it should be’
Shares of Starbucks fell on Tuesday after the coffee chain offered fresh signs of its struggle to bring back consumers, saying its turnaround efforts “will take time” as its new chief executive ...Business - MarketWatch - October 23 -
New Starbucks boss to shake up ‘overly complex’ menu to win back customers
Brian Niccol aims to turn around coffee chain, which has reported falling sales, revenue and profits. The new boss of Starbucks has pledged to shake up its “overly complex menu” in an effort to ...World - The Guardian - October 23 -
Starbucks’ New CEO Says His Plan to Win Back Customers Involves 200,000 Sharpies. It Just Might Work
CEO Brian Niccol has a plan to ‘bring back Starbucks.’Business - Inc. - 5 days ago -
Starbucks Shares Drop After Dismal Preliminary Quarterly Earnings
“We need to fundamentally change our strategy,” the coffee giant’s new chief executive said.Business - The New York Times - October 23 -
Starbucks Is Bringing Back the Condiment Bar
Coffee chain’s CEO calls for decisive steps including a pledge not to raise U.S. prices over the next year.Business - The Wall Street Journal - October 30 -
Super Micro Computer Stock Crashes, Wall Street Concerns Grow
Shares of the Nvidia customer have crashed since its accounting firm, Ernst & Young, resigned.Business - Inc. - November 1 -
Starbucks Scales Back Discounts Under New CEO
Brian Niccol, the company’s new chief executive, is aiming to improve cafe operations and focus more on selling premium coffee while promoting seasonal drinks.Business - The Wall Street Journal - October 14 -
Starbucks scraps 2025 guidance after fall in sales and earnings
New chief Brian Niccol vows ‘to fundamentally change our strategy’ to return to growthBusiness - Financial Times - October 22 -
Starbucks Suspends Guidance as Sales Slump Persists
The coffee chain needs to “fundamentally change” strategy, the new CEO, Brian Niccol, said. Shares fell in premarket trading.Business - The Wall Street Journal - October 23 -
Starbucks Baristas Demand Change from New CEO
Starbucks baristas hope to see their complaints taken seriously with new leadership at the helm.Business - Inc. - October 23 -
Starbucks’s CEO Steps In to Tackle Long List of Issues
Customers are turning away from the coffee giant, and its new chief executive, Brian Niccol, has to figure out how to get them back.Business - The New York Times - October 30 -
Starbucks CEO pledges to fundamentally change strategy as sales fall for third straight quarter
Investors are expecting that Niccol will share more details about his turnaround strategy during the company's conference call, scheduled for 5 p.m. ET.Business - CNBC - October 30 -
Starbucks Is Finally Fixing Its Founder’s Worst Mistake
The coffee chain bet big on a weird idea that no one but the founder wanted.Business - Inc. - October 30 -
Starbucks will stop charging extra for dairy alternatives
The change to Starbucks' policy could save some U.S. customers more than 10% on their drinks.Business - CNBC - October 30 -
‘Insider Threats’ to the Election, and Starbucks’ 4-Minute Goal
Plus, the Harris campaign sidelines BidenTop stories - The New York Times - October 31 -
Energy suppliers plan winter support for UK customers
Groups under pressure to step up measures as government tries to defuse pensioner fuel payments rowBusiness - Financial Times - October 17 -
Vulnerable customers had VW cars taken away
VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.Top stories - BBC News - October 21 -
Customer Data Can Be Fragmented, but HubSpot Makes It Digestible
If you want to understand your customers better, there are some simple strategies to pursue.Business - Inc. - October 21 -
‘Bespoke’ private banking: the ultimate in customer service?
Ultra-wealthy clients can pay for customised care in investments, tax and family governance. But they may not get everything they needBusiness - Financial Times - October 25 -
The Key to Boosting Sales: Identifying and Converting Non-Customers
Not everyone is a customer. And you need to examine the types of non-customers you have to understand why.Business - Inc. - October 26 -
JPMorgan sues customers over "infinite money" glitch
A temporary glitch let customers deposit phony checks and then withdraw thousands of dollars in "free money." Now JPMorgan is suing.Top stories - CBS News - October 29 -
How Diwali Is Influencing Brands and Driving Customer Experience
From big box retailers to small brands, capitalizing on Diwali makes good business sense.Business - Inc. - October 30 -
How to Make Ads Your Customers Want to Share
It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.Business - Inc. - October 30 -
FTC sends $2.5 million to Credit Karma customers
The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.Top stories - CBS News - October 31 -
This Is the Wrong Way to Talk to Your Customers Post-Election
Avoid marketing missteps by pausing, considering your audience, and being authentic to your brand.Business - Inc. - Yesterday -
Don't own the AI chip leaders? Jim Cramer says this might be your chance to act
The Investing Club holds its "Morning Meeting" every weekday at 10:20 a.m. ET.Business - CNBC - October 15 -
Starbucks taps former Chipotle executive as global chief brand officer
In his first week on the job, CEO Brian Niccol said improving the company's branding was one of his four priorities to turn around the U.S. business.Business - CNBC - October 18 -
Starbucks shares slide after coffee chain says sales fell again, suspends outlook
The company's same-store sales slid for the third consecutive quarter, fueled by a 10% tumble in traffic to its North American stores.Business - CNBC - October 23 -
Starbucks faces ‘challenging road ahead’ with no ‘quick fix,’ says Oppenheimer
Analysts are focused on the challenges that the company’s new CEO is facing.Business - MarketWatch - October 23 -
China’s largest coffee chain plans to take on Starbucks in US
Luckin Coffee’s expansion into rival’s home market comes five years after company was delisted from Nasdaq and finedBusiness - Financial Times - October 29