Latest in Focus Customer Experience
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Bulgari Puts the Focus on Customer Experience
Laura Burdese, recently appointed to the jewelry house’s new post of deputy chief executive, talks about retail, heritage and her own jewelry purchase.Lifestyle - The New York Times - 7 hours ago -
How Diwali Is Influencing Brands and Driving Customer Experience
From big box retailers to small brands, capitalizing on Diwali makes good business sense.Business - Inc. - October 30 -
3 Holiday Shopping Trends to Improve Customer Experience
Prepare your customer service team for the holiday rush with these insights.Business - Inc. - November 15 -
The booming silence of the Aaron Rodgers experiment
With New York's star QB showing his age, the Jets' road to 3-7 has been marked by struggle and silence.Sports - ESPN - November 15 -
Super Micro Computer Stock Crashes, Wall Street Concerns Grow
Shares of the Nvidia customer have crashed since its accounting firm, Ernst & Young, resigned.Business - Inc. - November 1 -
Custom-Made Shoes: Comfort in a Box
Gifting a pair can be a complex undertaking, but Yohei Fukuda, a master shoemaker in Tokyo, says the result is well worth the effort.Lifestyle - The New York Times - November 12 -
Northeast US experiences unseasonably warm temps on Halloween
Record-breaking temperatures are blanketing the Northeast this Halloween, as children ditch the winter gear and enjoy summer weather while trick or treating. In New York City, the temperature ...Politics - The Hill - October 31 -
Tyson-Paul 'Owner's Experience' carries $2M tab
A $2 million premium hospitality experience for Mike Tyson's Nov. 15 boxing match against Jake Paul gets you a private suite ringside, prefight locker room access, autographed gloves and additional ...Sports - ESPN - November 1 -
Dealmakers will celebrate the demise of Biden’s bold experiment
Corporate and Wall Street power brokers will be happy to close the book on an era of regulatory activismWorld - Financial Times - November 5 -
Experience: A tick gave birth in my ear
It was surrounded by eight babies. With its long spindly legs, it looked like a crab. After a terrible sleep, I raised my head and noticed drops of blood on my pillow. My earache must have been ...World - The Guardian - November 8 -
Experience: I’ve been to every country in the world
There have been many highlights. In a group of islands off Norway, I saw a total solar eclipse, which was surreal. I’ve always been adventurous. That’s why, in 2013, I set myself a goal to travel ...World - The Guardian - November 15 -
On Mysticism: The Experience of Ecstasy review – in the presence of a higher power
Philosopher Simon Critchley’s painstaking attempt to explore transcendent experience provides a fascinating overview of Christianity’s great outliers. I sometimes think of mysticism – the name we ...World - The Guardian - November 18 -
Putin climbs escalatory ladder with missile experiment
Strike appears to be an elaborately staged attempt to show Russia will outbid the west over UkraineBusiness - Financial Times - 6 days ago -
The Aaron Rodgers-Jets Experiment Has Failed
The 40-year-old quarterback is on pace for one of the worst seasons of his career, a columnist for The Athletic writes.Sports - The New York Times - 2 days ago -
How to Make Ads Your Customers Want to Share
It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.Business - Inc. - October 30 -
FTC sends $2.5 million to Credit Karma customers
The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.Top stories - CBS News - October 31 -
This Is the Wrong Way to Talk to Your Customers Post-Election
Avoid marketing missteps by pausing, considering your audience, and being authentic to your brand.Business - Inc. - November 7 -
Starbucks app goes down, customers complain
The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.Top stories - CBS News - November 8 -
TSMC Pauses Chip Shipments to Chinese Customers
The Taiwanese chip giant will halt shipments to Chinese companies after some of its most advanced chips ended up with Huawei.Business - The New York Times - November 10 -
A New Streaming Customer Emerges: The Subscription Pauser
Customers have formed new habits of regularly pausing subscriptions and returning to them within a year.Business - The Wall Street Journal - November 11 -
As a Gift, Custom Art Can Be Something Special
Artists and illustrators now often work from photos, making it possible to buy the service as a present for almost anyone who is almost anywhere.Lifestyle - The New York Times - November 12 -
What Spirit Airlines' bankruptcy means for customers
Spirit Airlines is filing for bankruptcy ahead of the busy holiday travel season. The budget airline has faced multiple setbacks recently, including rising labor costs and a failed merger with ...Top stories - CBS News - November 18 -
Customers flock to beloved Texas pie shop for Thanksgiving
Houston's Flying Saucer Pie Company has a devoted following, with people camping out overnight and lines up to half a mile long to get dessert for Thanksgiving. Janet Shamlian takes a look at what ...Top stories - CBS News - 3 days ago -
Presidential Betting Markets Are a Real-Time Experiment for Regulators—and It Could End Poorly
Billions have been wagered on the presidential election on platforms such as Kalshi and Polymarket. The bets are comically bullish on Trump. Are gamblers about to lose a bunch of money?Business - Inc. - October 30 -
Philip Zimbardo, 91, Whose Stanford Prison Experiment Studied Evil, Dies
His provocative research made him a popular figure on campus. But his exploration of how good people can turn evil raised ethical questions.Science - The New York Times - October 31 -
Experience: I graduated from art school at the age of 90
I never had any problem with my classmates, who were nearly all in their 20s. But a couple of teachers wouldn’t take me seriously. I have always been passionate about art, but I had no money, and ...World - The Guardian - November 1 -
Jackson Irvine: ‘This Bundesliga experience is what I’ve always craved’ | Joey Lynch
The St Pauli captain and Australia midfielder believes he is only getting better at the age of 31 while leading a club closely aligned with his values. The streets surrounding the ...World - The Guardian - November 5 -
5 Steps to Experience More Wealth Than You Might Ever Imagine
Find true riches in simply being present.Business - Inc. - November 6 -
The Fed’s ‘temporary’ mortgage-backed security experiment will last decades
It looks like the Fed is stuck with very large, losing “temporary” mortgage-backed securities investments for a long time to come.Politics - The Hill - November 6 -
Ocasio-Cortez not going to 'sugarcoat what we are all about to collectively experience'
New York Rep. Alexandria Ocasio-Cortez (D) reviewed the potential adverse impact of the 2024 election and highlighted freedoms that could be threatened by President-elect Trump’s win in a social ...Politics - The Hill - November 7 -
Trump Weighs Key Personnel Choices, Schooled by His First-Term Experience
The president-elect held his first formal transition meetings and has been given lists of candidates, but is calling around to friends and allies for ideas.Top stories - The New York Times - November 9 -
‘A therapist shouldn’t be giving you hugs’: readers share bad counselling experiences
From inappropriate behaviour to encouraging patients to stop medication, reckless therapists can cause real damage. Government urged to regulate psychotherapists and counsellors When Karin ...World - The Guardian - November 9 -
Immersive Gamebox teams up with Netflix on Floor is Lava experience
Immersive Gamebox and Netflix have teamed up to launch a new gaming experience based on the Floor is Lava show at physical venues globally.Tech - VentureBeat - November 12 -
The season's hottest gift? A travel 'experience' — here's how to buy one
Travel is hard to give to others, according to a new Accenture survey. CNBC Travel explores several ways to get around the hardest problems.Business - CNBC - November 14 -
Sharks coach Warsofsky gives rec league goalie dream experience
Sharks coach Ryan Warsofsky gave a rec league goalie the thrill of a lifetime during San Jose's practice in New York City on Wednesday.Sports - Yahoo Sports - November 14 -
'The experience boosted me': Inside Rob Dillingham's strange journey to the NBA
Minnesota's rookie guard took one of the most unique paths ever to the league. Somehow it worked out.Sports - ESPN - November 14 -
Immutable and Sequence team up on Web3 in-game and cross-game experiences
Immutable and Sequence, two companies that support Web3 game development, announced a strategic partnership and technical integration.Tech - VentureBeat - November 14 -
Netflix experiences streaming delays leading up to Tyson-Paul fight
Netflix’s first attempt at handling a live sports event did not receive a passing gradeEntertainment - ABC News - November 16 -
Netflix experiences streaming delays leading up to Tyson-Paul fight
Netflix’s first attempt at handling a live sports event did not receive a passing gradeSports - ABC News - November 16
