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Latest in Customer Success

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290 items

  • Southwest Airlines as we know it is over. Here's what's changing, from bag fees to basic economy

    Southwest will start charging customers to check bags, launch basic economy tickets in a bid to drive up revenue.
    CNBC - Mar. 12

  • We're again adding to a restaurant name delivering the value cautious consumers crave

    This chain delivers for its customers by serving quality food at a much more affordable price.
    CNBC - Mar. 12

  • Dollar General CEO warns consumers are cash-strapped, and says 2025 won't be better

    Tariffs and potential changes to government entitlement programs present potential further headwinds for core customers, said CEO Todd Vasos.
    CNBC - Mar. 13

  • Robots, drones and AI: How next-generation tech is changing the global supply chain

    Logistics companies globally are leaning into emerging technologies such as robots, drones and AI to speed up the supply chain and serve customers faster.
    CNBC - Mar. 14
  • No quick fix to stronger sales, says Asda boss

    No quick fix to stronger sales, says Asda boss

    Asda plans to spend more on reducing prices and improving product ranges for customers, but says its profits will suffer.
    BBC News - 6d
  • Wholesale price of eggs drops for 3rd week in a row

    Wholesale price of eggs drops for 3rd week in a row

    The combination of prices scaring off customers, slowed outbreaks and a later Easter this year is resulting in less demand.
    ABC News - 6d

  • Video shows the arrest of Mahmoud Khalil, pro-Palestinian activist

    New video shows the arrest of Columbia University pro-Palestinian activist Mahmoud Khalil by Immigrations and Custom Enforcement agents.
    CBS News - 6d

  • Goodbye to 'bags fly free' on Southwest Airlines, the last freebie in America

    Southwest's customer-focused business model won it a loyal following during its half-century of flying.
    CNBC - 6d

  • China’s self-driving lidar leader plans tariff-beating overseas factory

    Customers urge Hesai to diversify production of key tech for autonomous vehicles to avoid geopolitical tensions
    Financial Times - 5d
  • Adobe Just Launched New AI-Powered Marketing Tools for Brands

    Adobe Just Launched New AI-Powered Marketing Tools for Brands

    The company’s B2B software may help brands better personalize their sites for different customer demographics.
    Inc. - 3d
  • This Fiber Brand’s Winning Marketing Tactic? Spiking Celebrities’ Drinks

    This Fiber Brand’s Winning Marketing Tactic? Spiking Celebrities’ Drinks

    After BelliWelli went all in on cringe celebrity and customer interactions, its revenue grew 405 percent.
    Inc. - 2d
  • Nvidia Bets Big on Synthetic Data

    Nvidia Bets Big on Synthetic Data

    Nvidia has acquired synthetic data startup Gretel to bolster the AI training data used by the chip maker's customers and developers.
    Wired - 2d

  • Social Security pushes some beneficiaries to online or in-person meetings

    The changes “will result in more headaches and longer wait times to resolve routine customer-service needs,” the AARP cautions.
    MarketWatch - 1d
  • Athletics owner John Fisher thinks he's set his team up for success: 'We think that we can win today'

    Athletics owner John Fisher thinks he's set his team up for success: 'We think that we can win today'

    The A's spent in the winter after their 92-loss season, but it's almost impossible to envision a turnaround
    CBS Sports - Mar. 11

  • Kings Reflect On Pierre-Luc Dubois' Success With Capitals & Why It Didn't Work Out For Him In LA; What Dubois Had To Say

    When the Los Angeles Kings traded Pierre-Luc Dubois to the Washington Capitals for Darcy Kuemper, they knew they were giving up a player with a lot of potential. But in the end, the move was ...
    Yahoo Sports - Mar. 13
  • Computer owners duped in antivirus scam to get over $25M: What to know about payments

    Computer owners duped in antivirus scam to get over $25M: What to know about payments

    More than $25 million in payments will go out this week to customers who were tricked into paying for fraudulent tech support offered by two companies.
    The Hill - Mar. 11

  • Super Micro’s stock has its doubters, but it just got a vote of confidence

    Super Micro is a “show-me story,” says a Rosenblatt analyst, but he sees room for gross margins to expand as the company sells more to enterprise customers.
    MarketWatch - Mar. 11

  • Southwest Airlines ending free checked bags policy for many passengers

    Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
    CBS News - Mar. 11
  • Bags fly free no more: Southwest Airlines to end free checked luggage policy

    Bags fly free no more: Southwest Airlines to end free checked luggage policy

    Southwest Airlines will no longer allow bags to fly free. The airline announced Tuesday it will begin charging some customers who check baggage in May.
    The Hill - Mar. 11
  • Southwest Airlines Will Begin Charging for Checked Bags, Ending a Beloved Policy

    Southwest Airlines Will Begin Charging for Checked Bags, Ending a Beloved Policy

    Customers with the highest loyalty status will be spared from the fee, but others will have to pay for checked bags for flights booked from May 28.
    The New York Times - Mar. 11

  • What to know about pro-Palestinian activist's deportation case

    Pro-Palestinian activist Mahmoud Khalil will remain in an Immigration and Customs Enforcement detention facility in Louisiana for now. CBS News correspondent Lilia Luciano breaks it down.
    CBS News - Mar. 12

  • Trump tariff threats are pushing Canada's largest oil producer to break its dependence on the U.S.

    Alberta Premier Danielle Smith said the oil-producing region could look beyond the U.S. for customers if Trump's tariff threats create uncertainty.
    CNBC - Mar. 13
  • Dollar General CEO warns consumers are cash-strapped, and says 2025 won't be better

    Dollar General CEO warns consumers are cash-strapped, and says 2025 won't be better

    Dollar General CEO Todd Vasos said on Thursday that inflation continues to hurt the discounter’s customers and that the macroeconomic environment won’t improve this year.
    NBC News - Mar. 13

  • CBP awards first border wall contract of President Trump's second term

    U.S. Customs and Border Patrol has awarded a $70 million contract to a construction company that will build seven miles of wall along the southern border.
    CBS News - 4d

  • Tesla's China rival Zeekr to roll out advanced driver assistance-system for free

    Chinese electric car company Zeekr is releasing advanced driver-assistance capabilities to its local customers for free as competition heats up.
    CNBC - 3d
  • 'Many' alleged gang members deported by Trump didn't have criminal records in US: ICE

    'Many' alleged gang members deported by Trump didn't have criminal records in US: ICE

    Many of the noncitizens deported pursuant to the Alien Enemies Act did not have criminal records, an Immigration and Customs Enforcement official said in a sworn filing.
    ABC News - 3d

  • What happens to gift cards when a chain like Forever 21 or Joann closes stores? Here’s what shoppers can do.

    Fabrics giant Joann is closing, and the store has stopped taking gift cards — upsetting many customers. Here’s what shoppers should know.
    MarketWatch - 2d
  • Roku Tests Showing Ads Before the Home Screen Loads

    Roku Tests Showing Ads Before the Home Screen Loads

    Users in the test group are unimpressed by the video ads, which play automatically. Customers say they will be eager to toss their Roku devices if the ads become permanent.
    Wired - 2d

  • I have 5 income streams and make over $1 million from Amazon alone: My No. 1 advice for starting a side hustle

    Mind Brain Emotion founder and CEO Dr. Jenny Woo shares the strategies that helped make her side hustle a success.
    CNBC - Mar. 10

  • John Mulaney returns to late night with Netflix's 'Everybody's Live.' Here's what we know

    After the success of last year's "Everybody's in L.A.," comedian John Mulaney is returning to the late-night format on Netflix with "Everybody's Live."
    Los Angeles Times - Mar. 10

  • The anywhere-but-America trade has been working. But there are limits.

    Investors have been rewarded for investing outside the United States — but real headwinds are emerging that could limit the successful trade.
    MarketWatch - Mar. 12
  • Sony’s Soneium blockchain teams up with Line mini apps on Web3

    Sony’s Soneium blockchain teams up with Line mini apps on Web3

    Soneium, powered by Sony Block Solutions Labs, is collaborating with Line to bring four successful mini-apps onchain in coming months.
    VentureBeat - Mar. 12
  • Junior Bridgeman, businessman and former NBA player, dies at 71

    Junior Bridgeman, businessman and former NBA player, dies at 71

    Junior Bridgeman, a basketball standout who went on to an even more successful career in business, has died at the age of 71
    ABC News - Mar. 12

  • Could the Rams draft a QB? An NFL insider thinks they will

    The Los Angeles Rams need a succession plan for Matthew Stafford and could find it in the 2025 NFL Draft.
    Yahoo Sports - Mar. 13
  • The Hidden Path to Productivity: 5 Ways to Prioritize Happiness

    The Hidden Path to Productivity: 5 Ways to Prioritize Happiness

    Many of us subscribe to a fundamentally flawed mental model that says happiness follows success. It’s the other way around.
    Inc. - Mar. 13
  • Know Your Leadership Altitude: It’s the Secret to Effective Versatility

    Know Your Leadership Altitude: It’s the Secret to Effective Versatility

    Adapting your communications and decision-making style to different levels of your business is an underrated component of management success.
    Inc. - Mar. 14

  • Josh Sweat: I want to be seen as a difference maker

    Josh Sweat experienced a lot of team success over seven years with the Eagles, but the spotlight was rarely on him over the course of that run.
    Yahoo Sports - Mar. 14

  • Mario Pinto, UFC’s next heavyweight star: ‘This is a blood sport, but it’s fair – you have to take ownership’

    EXCLUSIVE INTERVIEW: Exclusive interview: The Portuguese-Briton discusses his successful UFC debut, after a captivating knockout of Austen Lane
    Yahoo Sports - Mar. 14

  • Top fantasy baseball draft strategies for 2025

    Fantasy baseball analyst Fred Zinkie reveals his path to a successful draft this season.
    Yahoo Sports - Mar. 14
  • Kobe Bryant rarely shared his interests beyond the game of basketball. His post-NBA career was ‘remarkable’ and unexpected

    Kobe Bryant rarely shared his interests beyond the game of basketball. His post-NBA career was ‘remarkable’ and unexpected

    Retirement is a daunting prospect for every professional athlete, but Kobe Bryant went on to be a successful filmmaker and author beyond basketball.
    Yahoo Sports - 6d
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