Latest in Best Customer Service
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4 Lessons From the Worst and Best Customer Service
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.Inc. - 8h -
Itsu’s self-service lesson for retailers on what robots do best
Many companies are considering greater automation as employment costs rise, but there are pitfallsFinancial Times - 1d -
The best streaming services for watching sports in 2025
Looking for the one subscription to rule them all? Here's what we recommend for watching sports in 2025.Yahoo Sports - 5d -
5 Best Sock Subscription Services (2025), Tested and Reviewed
Never run out of socks again. These subscription services deliver premium pairs right to your door.Wired - 5d -
CVS gives customers a way to get into locked cabinets
Instead of waiting for an employee to take pity on you and unlock the cabinets in the deodorant aisle, you may soon have another way to access the locked-up shampoo and ibuprofen you seek.The Hill - Jan. 29 -
Beehiiv’s Tyler Denk on Knowing Your Customer by Being Your Customer
The founder and author of the Big Desk Energy newsletter shares his thoughts on how to write an amazing email subject line, and more.Inc. - Jan. 27 -
Record number of Hargreaves Lansdown customers vote in trust battle
Saba loses key battle to take over management of Herald trustFinancial Times - Jan. 24 -
Financial Services Roundup: Market Talk
Find insight on Banca Monte dei Paschi di Siena’s bid for Mediobanca, Travelers and more in the latest Market Talks covering financial services.The Wall Street Journal - Jan. 24 -
Verizon Results Boosted by Higher Prices, Gain in Wireless Customers
The New York telecommunications giant’s quarterly earnings beat Wall Street forecasts as higher prices helped to boost revenue.The Wall Street Journal - Jan. 24 -
Twilio hits a milestone and cheers a big AI moment for customer communications
Twilio’s stock is surging after the company gave upbeat initial results and talked up its long-term opportunity.MarketWatch - Jan. 24 -
Google's Fitbit fined $12.2 million after customers burned by watches
Fitbit failed to report overheating incidents involving its Ionic watches in which customers suffered serious burns, safety regulator said.CBS News - Jan. 23 -
What is the pan-Europe customs area that the EU is open to the UK joining?
Trade chief has said membership of Pan-Euro-Mediterranean convention could be part of ‘reset’ discussions. EU trade chief says it ‘could consider’ UK joining PEM Business live – latest ...The Guardian - Jan. 23 -
Ministers weigh signing up UK to Europe customs scheme
EU trade chief says adding Britain to pan-European area is something Brussels ‘could consider’Financial Times - Jan. 23 -
Netflix Just Revealed It’s Doing the 1 Thing Customers Were Most Afraid Of
After reporting record subscriber growth, Netflix is raising prices on its most popular plan.Inc. - Jan. 22 -
Top Companies for Customer Satisfaction
Iron Mountain leads this category in the Management Top 250, followed by Intel and BallThe Wall Street Journal - Jan. 22 -
Use of "aphrodisiac honey" is surging, customs officials warn
A record amount of illegally imported honey touted as a sexual enhancement -- but often tainted with erectile dysfunction drugs -- was seized in France last year.CBS News - Jan. 20 -
TikTok restoring service to US users
TikTok said Sunday it is "in the process" of restoring service to the U.S., just more than 12 hours after cutting off access to the popular video-sharing platform in anticipation of a ban. “In ...The Hill - Jan. 19 -
Capital One Customers Complain of Being Locked Out of Accounts
The company said a technical issue with a third-party vendor was to blame for a disruption with deposits and payment processing that stretched into the weekend.The New York Times - Jan. 18 -
Financial Services Roundup: Market Talk
Find insight on TD Bank, Wise, Australian bank stocks and more in the latest Market Talks covering financial services.The Wall Street Journal - Jan. 17 -
Cash App owner failed to protect customers from fraud, feds say
Cash App-owner Block must offer up to $120 million in refunds to consumers who federal regulators say were exposed to potential fraud.CBS News - Jan. 17 -
Capital One customers report deposits not showing up in their accounts
Capital One says the bank is working to restore service after thousands of customers reported problems depositing money.CBS News - Jan. 16 -
The 13 Best Meal Kit Delivery Services (2025) Tested and Reviewed
From Blue Apron to Dinnerly, I've spent years cooking with boxed ingredients shipped to my door.Wired - Jan. 16 -
UK must rejoin EU customs union, says Lib Dem Davey
Sir Ed also called for Donald Trump to be offered a state visit to the UK, but only if he delivered support for Ukraine.BBC News - Jan. 16 -
Financial Services Roundup: Market Talk
Read about U.S. grocery expenses , Citigroup, JPMorgan Chase, and more in the latest Market Talks covering Financial Services.The Wall Street Journal - Jan. 15 -
Chicago customs seized 1,500 Glock switches to turn guns automatic in 2024
Most of the Glock switch shipments had come from China, and were destined for various locations throughout the United States, CPB said.CBS News - Jan. 14 -
Capital One Is Accused of Cheating Customers Out of $2 Billion
Federal regulators said in a lawsuit on Tuesday that the giant bank deliberately underpaid savings account interest, even as rates rose.The New York Times - Jan. 14 -
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5 Best VPN Services (2024): For Routers, PC, iPhone, Android, and More
It won’t solve all of your privacy problems, but a virtual private network can make you a less tempting target for hackers.Wired - Jan. 14 -
Financial Services Roundup: Market Talk
Find insight on Constellation Brands, BBVA, Australia’s banks and more in the latest Market Talks covering Financial Services.The Wall Street Journal - Jan. 10 -
US regulator plans to toughen customer protection on crypto accounts
CFPB proposes to put digital wallets under same standard as bank accountsFinancial Times - Jan. 10 -
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AT&T to credit qualifying customers after service outages: Who is eligible?
The telecommunications giant touted its new "AT&T Guarantee" in a press release issued Wednesday.The Hill - Jan. 9 -
How Narvar is using AI and data to enhance post-purchase customer experiences
How Narvar's new tech is using AI to harness the power of 42 billion consumer interactions a year to improve retail operations.VentureBeat - Jan. 9 -
AT&T to Credit Customers After Internet Outages
The announcement follows a year of high-profile internet blackouts that hit several companies.The New York Times - Jan. 8 -
McDonald’s Just Announced Some ‘Major News,’ and Loyal Customers Will Be Very Happy
National problems need national solutions. But will local customers like these ideas?Inc. - Jan. 8 -
Samsung’s revival still hangs on winning Nvidia’s AI custom
South Korean group is one of only a few chipmakers with the ability to produce memory chips essential for AI applicationsFinancial Times - Jan. 8 -
Verizon settlement: Here's how much some customers are getting
Verizon customers reported receiving settlement payments well below the minimum of $15, as stipulated in agreement.CBS News - Jan. 7 -
Your Customers Are Costing You Dearly
The customer is not always right. And some of them are more expensive than they’re worth.Inc. - Jan. 7
