4 Lessons From the Worst and Best Customer Service
Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.
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Itsu’s self-service lesson for retailers on what robots do best
Many companies are considering greater automation as employment costs rise, but there are pitfallsFinancial Times - 1d -
2025 Grammys: Best and Worst Moments
Doechii and Chappell Roan brought dramatic performances and heartfelt speeches, new artists stole the spotlight and men took a back seat at the 67th annual awards.The New York Times - 2d -
‘Her Opening Line Was a Home Run’: The Best and Worst Moments From the Tulsi Gabbard Hearing
Eight Opinion writers weigh in on whether she’s up to the job of director of national intelligence.The New York Times - 5d -
The Traitors’ 10 best moments: from Linda’s head turn to the worst recruitment ever
As the third season of the glorious reality TV series reaches its climax, here are its finest parts. Brace for dodgy accents, feuding sisters and acting so bad it sets your teeth on edge. It ...The Guardian - Jan. 24 -
All the 2025 best picture Oscar nominees, ranked from worst to best
"Emilia Perez" might have the most Oscar nominations, but it's not No. 1 for this critic.Los Angeles Times - Jan. 24 -
Lessons on Authoritarianism From Around the World
Tyranny doesn’t happen overnight. Take it from the people who missed the first signs.The New York Times - Jan. 22 -
‘American Carnage 2: Ultimate Carnage’: Best and Worst Moments From Trump’s Inaugural Address
Fourteen Opinion writers assess the substance and style of Trump’s speech.The New York Times - Jan. 20 -
4 Lessons From Duolingo’s Marketing Playbook
Duolingo’s playful and purpose-driven marketing strategy has made its lime-green owl into a global icon.Inc. - Jan. 11 -
Ranking the 6 NFL head-coaching openings from best to worst after Black Monday
Young quarterbacks? Unstable franchises? Cap space? Considering every factor, here's a ranking of the top job openings in the NFL this offseason.Yahoo Sports - Jan. 7
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Waffle House Tacks on 50 Cent Surcharge as Egg Prices Climb Sharply
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Private Payrolls Growth Picks Up in January
The latest ADP survey says private companies added 183,000 jobs in the first month of 2025.Inc. - 1h -
Google’s Cheap New AI Model Could Save Your Business Money
With the Gemini family, Google is expanding its lineup of AI models to include an inexpensive option.Inc. - 1h -
Scale AI’s CEO Grabbed a Meeting With House Speaker Mike Johnson. The Tech Leader Remains Intently Focused on the ‘AI War’ With China
Alexandr Wang is courting lawmakers after he’s repeatedly sounded the alarm about China’s progress on AI.Inc. - 1h -
House Dems Raise Alarm Over DOGE’s Access to SBA Systems, Fearing Musk Could Target Entrepreneurs
The Small Business Administration is the latest agency to be targeted. But the Democrats are pushing back. Could key business programs be at stake?Inc. - 2h
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National Women's Soccer League agrees to $5 million settlement over past mistreatment of players
The NWSL and three attorneys general have agreed to a settlement over the league's past mistreatment of players.CNBC - 7m -
Cows Have Been Infected With a Second Form of Bird Flu
A new version of the virus is widespread in wild birds but had not previously been detected in cows.The New York Times - 8m -
Waffle House Tacks on 50 Cent Surcharge as Egg Prices Climb Sharply
Diners at the chain known for its cheap breakfasts will have to shell out a little extra as bird flu ravages U.S. flocks of laying hens.Inc. - 13m -
10-year Treasury yield drops below 4.5% on easing supply fears, weak ISM services reading
Treasury yields retreated sharply on Wednesday, with 2-, 10- and 30-year issues falling to their lowest since December after the Treasury Department alleviated fears of a near-term jump in supply ...MarketWatch - 14m -
Qualcomm tops estimates for earnings and revenue on strong smartphone demand
Qualcomm reported first-quarter earnings on Wednesday that beat consensus expectations on both the top and bottom line.CNBC - 21m