4 Lessons From the Worst and Best Customer Service

Watch the highlights and best plays from the Eagles' 28-22 win against the Rams

The Philadelphia Eagles rode star running back Saquon Barkley all year to a division title, and now they are one win away from a conference championship.

NBC News - Jan. 20

The world braces for Trump, hoping for the best, unprepared for the worst

His pick for secretary of state may have given measured assessment of world affairs, but ‘crazy’ Trump will call the shots. Western allies of the US are braced for the return of Donald Trump, still ...

The Guardian - Jan. 19

Apple, Google remove TikTok from stores as app halts service in U.S.

Apple and Google have removed TikTok from their respective app stores as U.S. operations shut down.

CNBC - Jan. 19

4 Surprising Red Wings Stats From Embarrassing Loss

Here are a few interesting statistics from the Detroit Red Wings loss to the Tampa Bay Lightning.

Yahoo Sports - Jan. 19

What to expect from travel prices in 2025 — and which destinations have the best vacation bargains

Travel abroad is poised to be cheaper than in 2024, experts said. Domestic travelers may not be as lucky.

CNBC - Jan. 18

Fantasy Football Playoffs Divisional Round DFS: Best and worst values position by position, plus best lineups

Jamey's favorite plays on the divisional round DFS slate

CBS Sports - Jan. 17

Cash App owner failed to protect customers from fraud, feds say

Cash App-owner Block must offer up to $120 million in refunds to consumers who federal regulators say were exposed to potential fraud.

CBS News - Jan. 17

Lessons from the inside on a tricky presidential transition

Think strategically, communicate clearly and remember that ‘personnel is policy’

Financial Times - Jan. 17

What's a passive home and what can L.A. learn from Colorado's worst fire?

In L.A., where the historic Palisades and Eaton Fires continue to burn, a Passive House was the only house still standing in its neighborhood.

CBS News - Jan. 16

4 key elements and takeaways from the Israel-Hamas ceasefire agreement

The ceasefire agreement is essentially the same as the Biden proposals of May 2024, which had been coordinated with Israel.

The Hill - Jan. 16

Lessons from Syria’s volatile past for its uncertain future

Syria has faced such transitions before. Unless secular, pro-democracy advocates learn from the past, we risk falling into the same traps.

The Hill - Jan. 16

A lesson for oligarchs: politics can be deadly

The emergence of a powerful tech elite close to Donald Trump has jarring echoes with Russia

Financial Times - Jan. 16

The 13 Best Meal Kit Delivery Services (2025) Tested and Reviewed

From Blue Apron to Dinnerly, I've spent years cooking with boxed ingredients shipped to my door.

Wired - Jan. 16

Building resilience with AI threat modeling: Lessons from the Rate Companies

Discover how AI threat modeling is helping CISOs redefine zero trust in 2025 by combating identity-based attacks.

VentureBeat - Jan. 16

From worst to first: Last year’s stock-market laggards see strong start to 2025

The U.S. stock market has been turned on its head in the early days of January.

MarketWatch - Jan. 14

5 Best VPN Services (2024): For Routers, PC, iPhone, Android, and More

It won’t solve all of your privacy problems, but a virtual private network can make you a less tempting target for hackers.

Wired - Jan. 14

Matt LaFleur: This is a tough lesson, hopefully we learn from it

The games took place in two different countries, but the Packers ended their season the same way they started it.

Yahoo Sports - Jan. 13

From Paula Radcliffe’s marathon tips to Ben Stiller on his epic TV drama: the best podcasts of the week

Olympians serve up a 16-week audio running club, while the Zoolander star unpacks his brilliant brain-scrambler of a show, Severance. After nearly three years, Apple’s brain-scrambling epic is back ...

The Guardian - Jan. 13

James Cook's best runs from 120-yard game vs. Broncos Wild Card Weekend

Watch the best runs from Buffalo Bills' running back James Cook's 120-yard game against the Denver Broncos during Wild Card Weekend of the 2024 NFL season.

Yahoo Sports - Jan. 12

Black box from South Korea plane crash didn't record final 4 minutes

After analyzing the devices, the U.S. National Transportation Safety Board concluded that both the flight data and cockpit voice recorders stopped working about four minutes before the crash.

CBS News - Jan. 11

4 Takeaways From the Arguments Before the Supreme Court in the TikTok Case

The justices, who asked tough questions of both sides, showed skepticism toward arguments by lawyers for TikTok and its users.

The New York Times - Jan. 11

Black boxes from South Korea plane crash failed to record final 4 minutes: Officials

Officials say the black boxes of a Boeing jetliner that crashed in South Korea last month stopped recording about four minutes before the accident

ABC News - Jan. 11

4 Lessons From Duolingo’s Marketing Playbook

Duolingo’s playful and purpose-driven marketing strategy has made its lime-green owl into a global icon.

Inc. - Jan. 11

Lessons learned from trying to thaw icy relations between rivals U.S and China

BEIJING — As he prepares to leave Beijing, the U.S. envoy to China feels relations between the two rival powers are the most stable they’ve been in recent years.

NBC News - Jan. 11

Jeju Air ‘black box’ data missing from last 4 minutes before crash, South Korea ministry says

The flight data and cockpit voice recorders on the Jeju Air jet that crashed on Dec. 29 stopped recording about four minutes before the airliner hit a concrete structure at South Korea’s Muan ...

NBC News - Jan. 11

Paradise mayor on lessons learned from devastating 2018 wildfire

Paradise Mayor Steve Crowder can still remember the effects of the wildfire that ravaged his community in 2018. This comes as several fires devastate parts of Los Angeles County. Crowder joined CBS ...

CBS News - Jan. 10

Fantasy Football Playoffs Wildcard Round DFS: Best and worst values position by position, plus best lineups

Jamey's favorite plays on the Wildcard DFS slate

CBS Sports - Jan. 10

Jimmy Carter's final services honor him as both former president and man from Plains, Georgia

Former President Jimmy Carter was honored with a state funeral at Washington National Cathedral on Thursday before his body was flown home to his hometown of Plains, Georgia, for a private service ...

CBS News - Jan. 9

Two months later, Dems are still squabbling over lessons learned from Trump's win

Jeffries and Schumer are laying the groundwork for portraying the GOP as the party of the ultra-wealthy.

Politico - Jan. 9

Demi Moore Teaches Hollywood a Lesson

She’s the 62-year-old queen of an awards season with overdue female diversity.

The New York Times - Jan. 9

Tax lessons for governments from Henry George

The 19th-century political economist understood that the whole of society should benefit from outsized profits

Financial Times - Jan. 9

AT&T to credit qualifying customers after service outages: Who is eligible?

The telecommunications giant touted its new "AT&T Guarantee" in a press release issued Wednesday.

The Hill - Jan. 9

The 31 Best Gadgets From CES 2025 You Can Buy Right Now

From smartphones to smart glasses, here’s everything announced at this year's big tech trade show that you can actually order—or preorder—today.

Wired - Jan. 9

Meta Is Taking All the Wrong Lessons From X

By abandoning fact-checkers and loosening its Hateful Conduct policy, Meta has made clear the future it wants for its platforms.

Wired - Jan. 8

AT&T to Credit Customers After Internet Outages

The announcement follows a year of high-profile internet blackouts that hit several companies.

The New York Times - Jan. 8

Ranking the 6 NFL head-coaching openings from best to worst after Black Monday

Young quarterbacks? Unstable franchises? Cap space? Considering every factor, here's a ranking of the top job openings in the NFL this offseason.

Yahoo Sports - Jan. 7

Ranking Every N.F.L. Team from First to Worst as the Playoffs Approach

There’s a new No. 1 team at the end of the regular season.

The New York Times - Jan. 7

Opinion: If 'Baby Shark' represents the worst of children's music, this is the genre's best

The Armenian Canadian singer of "Baby Beluga" and "Bananaphone," who has been making music for kids since the 1970s, is an antidote to today's frenetic earworms.

Los Angeles Times - Jan. 7

Your Customers Are Costing You Dearly

The customer is not always right. And some of them are more expensive than they’re worth.

Inc. - Jan. 7

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