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4 Lessons From the Worst and Best Customer Service

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Inc. - 8h

Lessons in Leadership: 7 Ways to Transform Failure Into Opportunity

Failure is inevitable at work and in your personal life. It’s what you do in the face of failure that determines your success.

Inc. - 12h

1st migrant flight lands at Guantanamo Bay, carrying 'worst of the worst'

The first flight carrying migrants to Guantanamo Bay arrived Tuesday evening, a U.S. Transportation Command official said.

ABC News - 1d

Itsu’s self-service lesson for retailers on what robots do best

Many companies are considering greater automation as employment costs rise, but there are pitfalls

Financial Times - 1d

2025 Grammys: Best and Worst Moments

Doechii and Chappell Roan brought dramatic performances and heartfelt speeches, new artists stole the spotlight and men took a back seat at the 67th annual awards.

The New York Times - 2d

With 1 Simple Sentence, McDonald’s Just Taught a Key Lesson in Leadership

Change doesn’t have to mean chaos.

Inc. - 2d

When infection disease becomes chronic: Lessons from COVID and beyond

The historical record shows that the battle to prevent and find cures for infectious disease will lead to a lower incidence of chronic, disabling diseases. At the same time, efforts to find ...

The Hill - 3d

Ketanji Brown Jackson has an outlet for frustration: 'I take boxing lessons'

Supreme Court Justice Ketanji Brown Jackson says she's found a way of knocking out her worries: landing blows on life's aggravations in the boxing ring. “I take boxing lessons,” Jackson said in an ...

The Hill - 5d

5 Leadership Lessons From Our 9-Year-Old CEO

How our kid “CEO for the day” taught us a master class in running a company.

Inc. - 6d

DeepSeek Has Taught AI Startups a Lesson Automakers Learned Years Ago

In the DeepSeek AI saga, global technologists are relearning the lessons of the Chinese auto boom.

Wired - 6d

Lessons from my investing career

The combination of leverage and time is a critical one to recognise in any portfolio blueprint

Financial Times - 6d

Sam Altman’s Response to ChatGPT’s Biggest Threat Yet Is a Revealing Lesson

DeepSeek is causing chaos in the tech industry. The response from OpenAI’s CEO explains why.

Inc. - Jan. 29

Here It Is, the Worst Slack Bug

A glitch in Slack makes it possible to accidentally send your entire DM history with one person to other coworkers. Ask me how I know.

Wired - Jan. 27

The 1-Word Leadership Lesson Warren Buffett Hopes to Pass to His Son

He won’t be running the company, but this is even more important.

Inc. - Jan. 26

Lessons from ancient India on post-conflict reconstruction

Peace engineering is difficult to measure but critical to do

Financial Times - Jan. 26

Survivors fear Europe is forgetting the lessons of Holocaust

Eighty years after the liberation of the concentration camp, some politicians have been quick to target outsiders.

BBC News - Jan. 26

Debut errors ‘best lesson’ for new City recruit Khusanov, insists Guardiola

Signing gave away Chelsea’s opening goal in shaky start Enzo Maresca defends Robert Sánchez after mistake Pep Guardiola defended Abdukodir Khusanov after Manchester City’s new £33.8m defender ...

The Guardian - Jan. 25

Feeding Hope: Lessons in Leadership From a Nonprofit Innovator

Want to increase your organization’s impact? Start with purpose, and then scale it using caring relationships, simple processes, technology, and data.

Inc. - Jan. 25

With 1 Simple Word, McDonald’s Just Taught a Powerful Lesson in Emotional Intelligence

The word is ‘nostalgia.’ Here’s how it works.

Inc. - Jan. 25

My lifelong driving lesson – the Edith Pritchett cartoon

The Guardian - Jan. 25

TikTok lessons learned: Look before you leap

The TikTok controversy teaches Americans an important lesson on the need for clear regulatory pathways to achieve well-defined goals, as the new Trump administration seeks to crack down on Chinese ...

The Hill - Jan. 23

Israeli army applies 'lessons' learned in Gaza as it continues West Bank offensive

Jenin residents reported constant gunfire and explosions between Israeli forces and Hamas militants. Ten people were killed earlier this week.

NBC News - Jan. 23

Lessons on Authoritarianism From Around the World

Tyranny doesn’t happen overnight. Take it from the people who missed the first signs.

The New York Times - Jan. 22

Lessons from the inside on a tricky presidential transition

Think strategically, communicate clearly and remember that ‘personnel is policy’

Financial Times - Jan. 17

Lessons from Syria’s volatile past for its uncertain future

Syria has faced such transitions before. Unless secular, pro-democracy advocates learn from the past, we risk falling into the same traps.

The Hill - Jan. 16

A lesson for oligarchs: politics can be deadly

The emergence of a powerful tech elite close to Donald Trump has jarring echoes with Russia

Financial Times - Jan. 16

Building resilience with AI threat modeling: Lessons from the Rate Companies

Discover how AI threat modeling is helping CISOs redefine zero trust in 2025 by combating identity-based attacks.

VentureBeat - Jan. 16

Matt LaFleur: This is a tough lesson, hopefully we learn from it

The games took place in two different countries, but the Packers ended their season the same way they started it.

Yahoo Sports - Jan. 13

Driving teacher fined for illegal parking in lesson

The instructor and student registered a complete fail after parking on double yellow lines.

BBC News - Jan. 12

4 Lessons From Duolingo’s Marketing Playbook

Duolingo’s playful and purpose-driven marketing strategy has made its lime-green owl into a global icon.

Inc. - Jan. 11

Teen whose art sells for £23,000 gets first painting lesson

Makenzy Beard, 17, made waves during lockdown after painting a portrait of her neighbour.

BBC News - Jan. 10

Paradise mayor on lessons learned from devastating 2018 wildfire

Paradise Mayor Steve Crowder can still remember the effects of the wildfire that ravaged his community in 2018. This comes as several fires devastate parts of Los Angeles County. Crowder joined CBS ...

CBS News - Jan. 10

Jimmy Carter’s radical and courageous pragmatism offers a lesson for today

Jimmy Carter's legacy of radical pragmatism enabled him to broker peace between Egypt and Israel, and his approach can serve as a model for current leaders to address the Israeli-Palestinian conflict.

The Hill - Jan. 9

Demi Moore Teaches Hollywood a Lesson

She’s the 62-year-old queen of an awards season with overdue female diversity.

The New York Times - Jan. 9

Tax lessons for governments from Henry George

The 19th-century political economist understood that the whole of society should benefit from outsized profits

Financial Times - Jan. 9

Meta Is Taking All the Wrong Lessons From X

By abandoning fact-checkers and loosening its Hateful Conduct policy, Meta has made clear the future it wants for its platforms.

Wired - Jan. 8

'The Piano Lesson,' GloRilla and Ayo Edebiri lead NAACP Image Award nominations

The NAACP Image Award for Entertainer of the Year may determine which celebrity had the biggest year for Black audiences.

NBC News - Jan. 8

Harris calls for Carter’s decency, humility to 'be a lesson'

Vice President Harris eulogized the late President Jimmy Carter on Tuesday, calling for the decent and humble way he lived his life to be a lesson for others. “Throughout his life and career, Jimmy ...

The Hill - Jan. 7

'The Substance,' 'A Different Man': What lessons does body horror try to teach?

Body-horror films have been around since the silent era. Ultimately, they all ask us to consider the idea at their heart: authenticity.

Los Angeles Times - Jan. 7

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