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Your Marketing Has Customers Knocking at Your Door—How Well Are You Answering? 7 Keys to Turn Interest Into Commitment
Marketing is only half the job. Learn how to design a customer experience that gets results.Business - Inc. - 13 hours ago -
Super Micro Computer Stock Crashes, Wall Street Concerns Grow
Shares of the Nvidia customer have crashed since its accounting firm, Ernst & Young, resigned.Business - Inc. - November 1 -
Custom-Made Shoes: Comfort in a Box
Gifting a pair can be a complex undertaking, but Yohei Fukuda, a master shoemaker in Tokyo, says the result is well worth the effort.Lifestyle - The New York Times - November 12 -
Vulnerable customers had VW cars taken away
VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.Top stories - BBC News - October 21 -
Customer Data Can Be Fragmented, but HubSpot Makes It Digestible
If you want to understand your customers better, there are some simple strategies to pursue.Business - Inc. - October 21 -
‘Bespoke’ private banking: the ultimate in customer service?
Ultra-wealthy clients can pay for customised care in investments, tax and family governance. But they may not get everything they needBusiness - Financial Times - October 25 -
The Key to Boosting Sales: Identifying and Converting Non-Customers
Not everyone is a customer. And you need to examine the types of non-customers you have to understand why.Business - Inc. - October 26 -
JPMorgan sues customers over "infinite money" glitch
A temporary glitch let customers deposit phony checks and then withdraw thousands of dollars in "free money." Now JPMorgan is suing.Top stories - CBS News - October 29 -
How Diwali Is Influencing Brands and Driving Customer Experience
From big box retailers to small brands, capitalizing on Diwali makes good business sense.Business - Inc. - October 30 -
How to Make Ads Your Customers Want to Share
It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.Business - Inc. - October 30 -
FTC sends $2.5 million to Credit Karma customers
The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.Top stories - CBS News - October 31 -
This Is the Wrong Way to Talk to Your Customers Post-Election
Avoid marketing missteps by pausing, considering your audience, and being authentic to your brand.Business - Inc. - November 7 -
Starbucks app goes down, customers complain
The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.Top stories - CBS News - November 8 -
TSMC Pauses Chip Shipments to Chinese Customers
The Taiwanese chip giant will halt shipments to Chinese companies after some of its most advanced chips ended up with Huawei.Business - The New York Times - November 10 -
A New Streaming Customer Emerges: The Subscription Pauser
Customers have formed new habits of regularly pausing subscriptions and returning to them within a year.Business - The Wall Street Journal - November 11 -
As a Gift, Custom Art Can Be Something Special
Artists and illustrators now often work from photos, making it possible to buy the service as a present for almost anyone who is almost anywhere.Lifestyle - The New York Times - November 12 -
3 Holiday Shopping Trends to Improve Customer Experience
Prepare your customer service team for the holiday rush with these insights.Business - Inc. - 4 days ago -
What Spirit Airlines' bankruptcy means for customers
Spirit Airlines is filing for bankruptcy ahead of the busy holiday travel season. The budget airline has faced multiple setbacks recently, including rising labor costs and a failed merger with ...Top stories - CBS News - Yesterday -
Volkswagen fined £5.4m for mistreating customers; UK interest rates ‘to fall to 2.75%’ next year – business live
Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings.. Volkswagen Financial Services has apologised for the ...World - The Guardian - October 21 -
VW fined by UK regulator for treatment of customers in financial trouble
Carmaker’s lending arm hit with £5.4mn penalty and agrees to pay £21.5mn to 110,000 borrowersBusiness - Financial Times - October 21 -
RH spooked customers with price hikes. These moves could be luring them back.
Art Deco-era designs, along with reclining furniture — an area RH long shied from — are resonating with shoppers, Wedbush analysts said.Business - MarketWatch - October 21 -
Walmart will start delivering prescriptions to customers' doorsteps as CVS and Walgreens struggle
Walmart will start delivering medications in six states, but plans to offer prescription delivery in nearly every state by the end of January.Business - CNBC - October 22 -
Peloton partners with Costco to sell Bike+ as it looks to reach young, wealthy customers
Peloton has been working to grow sales and stem its losses and has had to work harder to accomplish both of those goals as customer acquisition costs rise.Business - CNBC - October 22 -
Peloton partners with Costco to sell Bike+ as it looks to reach young, wealthy customers
Peloton’s stationary bikes will soon sell at Costco’s stores and on its website as the beleaguered fitness company looks for new ways to reach younger and affluent customers, Peloton is set to ...Top stories - NBC News - October 22 -
Starbucks boss shakes up menu to win back customers
The coffee shop chain has also promised to look at pricing and staffing to prevent bottlenecksTop stories - BBC News - October 23 -
Quarter Pounders are off the menu at 20% of McDonald's in US as E. coli cases are investigated
McDonald’s is working to reassure U.S. customers that its restaurants are safe even as federal investigators try to pinpoint the cause of a deadly EHealth - ABC News - October 23 -
10 Universal Truths You Must Remember to Boost Customer Sales
Your business success requires a pervasive focus on the customer decision process.Business - Inc. - October 24 -
How "Pair Eyewear" brings affordable customization to prescription glasses
Sophia Edelstein, co-founder and co-CEO of eyewear company "Pair," joins "CBS Mornings Plus" to share how her brand is transforming the eyewear industry.Top stories - CBS News - October 25 -
5 Signals From Customers That Your Brand Relationship Is Healthy
Brand perception is more dependent on customer relationships than products and services.Business - Inc. - October 27 -
Netflix Just Announced Its Smartest Idea Yet. Customers Are Going to Love It
The streaming giant is making it easier for customers to share what they love.Business - Inc. - October 28 -
JP Morgan sues customers over viral TikTok cheque fraud
“Infinite money glitch” allowed the withdrawal of funds from cheques before they were cleared by the bank.Top stories - BBC News - October 29 -
JPMorgan Chase Sues Four Customers for Bank Fraud Seen in Viral TikToks
The people deposited fake checks and withdrew large sums from Chase ATMs, the lawsuits said.Business - The Wall Street Journal - October 29 -
Wayfair customers are more price conscious, have cut spending as election nears
Wayfair’s stock turned lower as some downbeat comments about the home-goods seller’s customers followed an earnings beat.Business - MarketWatch - November 1 -
Scottish smart meter customers face north-south energy divide
Technology differences mean meters in northern England and Scotland may not work properly, energy firm body admits.Top stories - BBC News - November 11
