Driving Customer Experience

Before the First Kiss, Plenty of Drives Home

Jocelyn DeGroot-Lutzner grew up four blocks from Ephream Seyoum in West Philadelphia. But the two didn’t meet until she applied for a job at his family’s Eritrean restaurant.

Lifestyle - The New York Times - 6 days ago

Auto-enrolment drives surge in ‘lost’ UK pensions

£31bn sitting in unclaimed, inactive or lost savings pots

Business - Financial Times - 6 days ago

Teen death crash driver was drink-driving - inquest

Jesse Owen, Callum Griffiths and Morgan Smith died at the scene of the collision.

EU drives through tariffs on Chinese electric vehicles

Levies totalling up to 45% needed to compensate for Beijing’s ‘injurious’ subsidies, says Brussels

Business - Financial Times - 14 hours ago

Ukraine in new mobilisation drive as Russia advances

Ukraine's military has been under severe pressure of late, in part due to Russia's greater manpower.

Nvidia’s stock secures first record in four months as customers seem locked in

One analyst says customers are in a “prisoner’s dilemma” that will keep them spending, while another was encouraged by recent Nvidia commentary on the company’s “moat.”

Business - MarketWatch - October 14

With 1 Simple Move, These Companies Are Easing Inflation for Weary Customers

Inflation is down after three long years, but some companies are trying further price cuts to recharge sluggish sales.

Business - Inc. - October 15

Charles Schwab is profiting from customers who want professional help with investing

The brokerage said it is seeing increased inflows into its wealth-management offerings.

Business - MarketWatch - October 15

Black Ops 6 Gets Custom Xbox Wrap, Controllers, Hoodie, And Joggers

Ahead of Call of Duty: Black Ops 6 's launch on October 25, Microsoft has announced "the Black Ops 6 collection" of accessories, including a custom Xbox Series X wrap, Elite controller, and even ...

Tech - GameSpot - October 16

Customers are withdrawing pension money over Budget uncertainty, warns AJ Bell

Wealth managers say speculation over UK tax changes is changing customer behaviour

Business - Financial Times - October 17

Google’s NotebookLM Now Lets You Customize Its AI Podcasts

The NotebookLM tool generates AI-hosted audio podcasts on any topic. Its latest update allows users to enter prompts to personalize the output. I tried it out.

Tech - Wired - October 17

First Japanese "onsen," bath house with many naked customers, opening in U.S.

One of Japan's top luxury hotel firms will open an "onsen" resort in upstate New York. Onsens are bath houses where patrons relax naked together in mineral-rich water of various temperatures.

Schlumberger’s stock slumps as falling oil prices turn customers cautious

Schlumberger’s stock slumps after revenue misses expectations amid “cautious spending” by some international customers as oil prices fell.

Business - MarketWatch - October 18

Volkswagen fined £5.4m for mistreating customers; UK interest rates ‘to fall to 2.75%’ next year – business live

Volkswagen Finance has agreed to pay over £21.5m in redress to around 110,000 customers who may have suffered harm because of its failings.. Volkswagen Financial Services has apologised for the ...

World - The Guardian - October 21

VW fined by UK regulator for treatment of customers in financial trouble

Carmaker’s lending arm hit with £5.4mn penalty and agrees to pay £21.5mn to 110,000 borrowers

Business - Financial Times - October 21

RH spooked customers with price hikes. These moves could be luring them back.

Art Deco-era designs, along with reclining furniture — an area RH long shied from — are resonating with shoppers, Wedbush analysts said.

Business - MarketWatch - October 21

Walmart will start delivering prescriptions to customers' doorsteps as CVS and Walgreens struggle

Walmart will start delivering medications in six states, but plans to offer prescription delivery in nearly every state by the end of January.

Business - CNBC - October 22

Peloton partners with Costco to sell Bike+ as it looks to reach young, wealthy customers

Peloton has been working to grow sales and stem its losses and has had to work harder to accomplish both of those goals as customer acquisition costs rise.

Business - CNBC - October 22

Peloton partners with Costco to sell Bike+ as it looks to reach young, wealthy customers

Peloton’s stationary bikes will soon sell at Costco’s stores and on its website as the beleaguered fitness company looks for new ways to reach younger and affluent customers, Peloton is set to ...

Starbucks boss shakes up menu to win back customers

The coffee shop chain has also promised to look at pricing and staffing to prevent bottlenecks

Quarter Pounders are off the menu at 20% of McDonald's in US as E. coli cases are investigated

McDonald’s is working to reassure U.S. customers that its restaurants are safe even as federal investigators try to pinpoint the cause of a deadly E

Health - ABC News - 6 days ago

10 Universal Truths You Must Remember to Boost Customer Sales

Your business success requires a pervasive focus on the customer decision process.

Business - Inc. - 6 days ago

How "Pair Eyewear" brings affordable customization to prescription glasses

Sophia Edelstein, co-founder and co-CEO of eyewear company "Pair," joins "CBS Mornings Plus" to share how her brand is transforming the eyewear industry.

5 Signals From Customers That Your Brand Relationship Is Healthy

Brand perception is more dependent on customer relationships than products and services.

Business - Inc. - 3 days ago

Netflix Just Announced Its Smartest Idea Yet. Customers Are Going to Love It

The streaming giant is making it easier for customers to share what they love.

Business - Inc. - Yesterday

JP Morgan sues customers over viral TikTok cheque fraud

“Infinite money glitch” allowed the withdrawal of funds from cheques before they were cleared by the bank.

JPMorgan Chase Sues Four Customers for Bank Fraud Seen in Viral TikToks

The people deposited fake checks and withdrew large sums from Chase ATMs, the lawsuits said.

Business - The Wall Street Journal - Yesterday

'I joked I'd give him £500 if he scored' – but did Trent experiment work?

Trent Alexander-Arnold played at left-back and scored for England in the win against Finland. But did the experiment work?

NFL stadiums could experience $11 billion in climate-related losses by 2050, a new report finds

As football stadiums are increasingly being used for concert venues, storm shelters and community events, the impact could be severe for the economy.

Business - CNBC - October 17

NFL stadiums could experience $11 billion in climate-related losses by 2050, a new report finds

Hurricane Milton’s damage to Tropicana Field in Tampa, Florida, was so devastating it likely means the Tampa Bay Rays will be looking for another place to play ball for opening day next spring.

Latest in Driving Customer Experience

Before the First Kiss, Plenty of Drives Home

Auto-enrolment drives surge in ‘lost’ UK pensions

Teen death crash driver was drink-driving - inquest

EU drives through tariffs on Chinese electric vehicles

Ukraine in new mobilisation drive as Russia advances

Nvidia’s stock secures first record in four months as customers seem locked in

With 1 Simple Move, These Companies Are Easing Inflation for Weary Customers

Charles Schwab is profiting from customers who want professional help with investing

Black Ops 6 Gets Custom Xbox Wrap, Controllers, Hoodie, And Joggers

Customers are withdrawing pension money over Budget uncertainty, warns AJ Bell

Google’s NotebookLM Now Lets You Customize Its AI Podcasts

First Japanese "onsen," bath house with many naked customers, opening in U.S.

Schlumberger’s stock slumps as falling oil prices turn customers cautious

Volkswagen fined £5.4m for mistreating customers; UK interest rates ‘to fall to 2.75%’ next year – business live

VW fined by UK regulator for treatment of customers in financial trouble

RH spooked customers with price hikes. These moves could be luring them back.

Walmart will start delivering prescriptions to customers' doorsteps as CVS and Walgreens struggle

Peloton partners with Costco to sell Bike+ as it looks to reach young, wealthy customers

Peloton partners with Costco to sell Bike+ as it looks to reach young, wealthy customers

Starbucks boss shakes up menu to win back customers

Quarter Pounders are off the menu at 20% of McDonald's in US as E. coli cases are investigated

10 Universal Truths You Must Remember to Boost Customer Sales

How "Pair Eyewear" brings affordable customization to prescription glasses

5 Signals From Customers That Your Brand Relationship Is Healthy

Netflix Just Announced Its Smartest Idea Yet. Customers Are Going to Love It

JP Morgan sues customers over viral TikTok cheque fraud

JPMorgan Chase Sues Four Customers for Bank Fraud Seen in Viral TikToks

'I joked I'd give him £500 if he scored' – but did Trent experiment work?

NFL stadiums could experience $11 billion in climate-related losses by 2050, a new report finds

NFL stadiums could experience $11 billion in climate-related losses by 2050, a new report finds

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