Trends Improve Customer

3 Holiday Shopping Trends to Improve Customer Experience

Prepare your customer service team for the holiday rush with these insights.

Business - Inc. - 6 hours ago

SoFi’s stock rally takes a breather despite improving credit trends

Analysts called out improvement in credit performance as a major positive coming out of SoFi’s third-quarter report, but the stock was falling hard.

Business - MarketWatch - October 29

Super Micro Computer Stock Crashes, Wall Street Concerns Grow

Shares of the Nvidia customer have crashed since its accounting firm, Ernst & Young, resigned.

Business - Inc. - November 1

Custom-Made Shoes: Comfort in a Box

Gifting a pair can be a complex undertaking, but Yohei Fukuda, a master shoemaker in Tokyo, says the result is well worth the effort.

Lifestyle - The New York Times - 3 days ago

Perceptions of crime improve in Gallup survey

Americans’ perceptions of local and nationwide crime have improved, according to a new Gallup poll, with fewer people saying crime in their area is higher. Forty-nine percent of Americans said the ...

Politics - The Hill - October 29

Will Lawrence switch improve England's attack?

England hope switching Ollie Lawrence to outside centre against Australia will enable the Bath star to bring his ball-carrying power to the fore on Saturday.

Energy suppliers plan winter support for UK customers

Groups under pressure to step up measures as government tries to defuse pensioner fuel payments row

Business - Financial Times - October 17

Vulnerable customers had VW cars taken away

VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.

Customer Data Can Be Fragmented, but HubSpot Makes It Digestible

If you want to understand your customers better, there are some simple strategies to pursue.

Business - Inc. - October 21

‘Bespoke’ private banking: the ultimate in customer service?

Ultra-wealthy clients can pay for customised care in investments, tax and family governance. But they may not get everything they need

Business - Financial Times - October 25

The Key to Boosting Sales: Identifying and Converting Non-Customers

Not everyone is a customer. And you need to examine the types of non-customers you have to understand why.

Business - Inc. - October 26

JPMorgan sues customers over "infinite money" glitch

A temporary glitch let customers deposit phony checks and then withdraw thousands of dollars in "free money." Now JPMorgan is suing.

How Diwali Is Influencing Brands and Driving Customer Experience

From big box retailers to small brands, capitalizing on Diwali makes good business sense.

Business - Inc. - October 30

How to Make Ads Your Customers Want to Share

It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.

Business - Inc. - October 30

FTC sends $2.5 million to Credit Karma customers

The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.

This Is the Wrong Way to Talk to Your Customers Post-Election

Avoid marketing missteps by pausing, considering your audience, and being authentic to your brand.

Business - Inc. - November 7

Starbucks app goes down, customers complain

The app crashed the same day Starbucks introduced its holiday menu, preventing customers from placing mobile orders.

TSMC Pauses Chip Shipments to Chinese Customers

The Taiwanese chip giant will halt shipments to Chinese companies after some of its most advanced chips ended up with Huawei.

Business - The New York Times - 5 days ago

A New Streaming Customer Emerges: The Subscription Pauser

Customers have formed new habits of regularly pausing subscriptions and returning to them within a year.

Business - The Wall Street Journal - 4 days ago

As a Gift, Custom Art Can Be Something Special

Artists and illustrators now often work from photos, making it possible to buy the service as a present for almost anyone who is almost anywhere.

Lifestyle - The New York Times - 3 days ago

How the UK can improve its ‘offer’ to the world

Eli Lilly’s chief says the country must do more to attract business, yet budgets are tight

World - Financial Times - October 17

Winnipeg Jets' Attendance Improving, But There's A Long Way To Go

It's hard to believe the Winnipeg Jets, an undefeated team in a Canadian hockey market, can't sell out the second-smallest arena in the NHL, says Ken Campbell.

Sports - Yahoo Sports - October 21

Reeves welcomes IMF's improved UK economic forecast

The global financial institution predicts stronger UK growth of 1.1% this year and 1.5% next year.

NHS must improve productivity in return for extra money, Streeting says

Health secretary says he expects value for money for taxpayers after £25 billion cash injection.

Rangers Blow Up Offensive Lines In Hopes For Improvement

Peter Laviolette made some drastic changes to the offensive lines with their game in need of a jumpstart.

Sports - Yahoo Sports - November 2

IAC exploring spinoff of home improvement marketplace Angi

The company said there's no specific timeline for when the spinoff will take place, but a transaction would likely occur by the end of IAC's second quarter.

Business - CNBC - 3 days ago

NHS offers 'improved' stop smoking pill

People in England will be able to get free varenicline tablets to help them quit cigarettes.

For 3rd straight year, no improvement in Earth's projected warming

For the third straight year, efforts to fight climate change haven’t lowered projections for how hot the world is likely to get

Health - ABC News - Yesterday

Earth's projected warming hasn't improved for 3 years. UN climate talks are still pushing

For the third straight year, efforts to fight climate change haven’t lowered projections for how hot the world is likely to get — even as countries gather for another round of talks to curb ...

Tech - ABC News - Yesterday

JD.com Profit, Revenue Rise as Consumer Sentiment Improves

The Chinese e-commerce giant reported higher profit and revenue in the third quarter despite fierce competition from Alibaba and PDD Holdings.

Business - The Wall Street Journal - Yesterday

The next big trend for VR: Multiplayer

Multiplayer games are taking over the VR sales charts. Despite being a tougher development roadmap, there is wisdom in pursing this audience.

Tech - VentureBeat - October 23

Danny Amendola’s ‘DWTS’ Lift Inspires TikTok Dance Trend

Danny Amendola’s smooth lift on “Dancing With the Stars” spawned numerous imitators (with varying results). TikTok cautions users that it can be dangerous.

Lifestyle - The New York Times - October 24

Latest in Trends Improve Customer