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Former CEO Howard Schultz says Starbucks needs to overhaul its customer experience
A week after Starbucks Corp. reported disappointing quarterly earnings and a gloomy annual forecast, its former chief executive said the coffee chain needs to own up to its mistakes and work harder to deliver a better experience for its customers.MarketWatch - Business -
With 1 Simple Word, Ex-Starbucks CEO Howard Schultz Revealed the Company’s Biggest Problem. It’s a Lesson in Emotional Intelligence
Look closely at Howard Schultz's recent advice on how to fix Starbucks, and a key insight emerges.Inc. - Business -
Ex-CEO Howard Schultz says Starbucks needs to revamp its stores after big earnings miss
In its latest quarter, Starbucks reported a surprise decline in same-store sales and slashed its full-year forecast.CNBC - Business -
Starbucks Is Running Out of Americans to Drink Its Expensive Coffee
The chain is banking on foreigners, especially in China, to buy a lot more of its drinks.The Wall Street Journal - World -
The Score: Tesla, Starbucks, Paramount and More Stocks That Defined the Week
Here are some of the major companies whose stocks moved on the week’s news.The Wall Street Journal - World -
Howard Schultz Is Giving His Successor at Starbucks Advice on LinkedIn
The former CEO calls for a “focus on customer experience” in a post after the company’s earnings miss.The Wall Street Journal - World -
Former Starbucks boss Howard Schultz said the coffee giant needs to renew its focus and own its shortcomings after the company delivered disappointing earnings results last week.
Former Starbucks boss Howard Schultz said the coffee giant needs to renew its focus and own its shortcomings after the company delivered disappointing earnings results last week.The Wall Street Journal - World