Improve Customer Experience

5 Signals From Customers That Your Brand Relationship Is Healthy

Brand perception is more dependent on customer relationships than products and services.

Business - Inc. - October 27

Netflix Just Announced Its Smartest Idea Yet. Customers Are Going to Love It

The streaming giant is making it easier for customers to share what they love.

Business - Inc. - October 28

JP Morgan sues customers over viral TikTok cheque fraud

“Infinite money glitch” allowed the withdrawal of funds from cheques before they were cleared by the bank.

JPMorgan Chase Sues Four Customers for Bank Fraud Seen in Viral TikToks

The people deposited fake checks and withdrew large sums from Chase ATMs, the lawsuits said.

Business - The Wall Street Journal - October 29

Wayfair customers are more price conscious, have cut spending as election nears

Wayfair’s stock turned lower as some downbeat comments about the home-goods seller’s customers followed an earnings beat.

Business - MarketWatch - November 1

Scottish smart meter customers face north-south energy divide

Technology differences mean meters in northern England and Scotland may not work properly, energy firm body admits.

Fatal stabbing: 'My customers were attacked from behind'

Market vendor Adam Kadirzadah says a man armed with a big knife attacked people at his fruit stall.

Mattel’s New ‘Wicked’ Doll Line Sent Customers to a Porn Site

It’s just the latest in a long series of marketing flubs from big brands.

Business - Inc. - 4 days ago

What happens to customer data as 23andMe goes out of business?

Millions of people have sent their DNA to be analyzed by 23andMe in order to learn their genealogy and risk for certain health issues. But with the company falling on hard times, and not bound by ...

How Data Analytics Can Help You Understand Your Customers

These expert insights showcase how data can redefine market approaches.

Business - Inc. - 2 days ago

23andMe customer? What to know about the privacy of your genetic data.

Concerns about 23andMe's business prospects is raising questions about the genetic testing company's customer data.

Apple accused of trapping and ripping off 40m iCloud customers

Which? is seeking a £3bn payout for UK users as a result of the legal action it is launching.

Amazon’s Colorsoft Launch Has Left Some Customers Without a Kindle at All

Faulty devices have thrown a wrench in the company’s trade-in program for its color ebook reader.

Tech - Wired - Yesterday

How custom evals get consistent results from LLM applications

Public benchmarks are designed to evaluate general LLM capabilities. Custom evals measure LLM performance on specific tasks.

Tech - VentureBeat - Yesterday

Travelers’ stock soars as earnings triple despite record catastrophe losses

ravelers’ stock surges toward another record after earnings beat expectations by a wide margin, amid a sharp improvement in underlying profitability.

Business - MarketWatch - October 17

Pay attention! 12 ways to improve your focus and concentration span

From gamifying your to-do list to going for a regular morning walk, top tips for improving concentration from psychotherapists, health coaches and other experts. Forty-seven seconds. That was the ...

World - The Guardian - October 18

Mike McCarthy: There's room for improvement, but don't agree with Troy Aikman's word selection

The Cowboys had a bye last week, so Monday was the first time head coach Mike McCarthy was asked about comments that Troy Aikman made about the team's receivers during a recent radio appearance.

Sports - Yahoo Sports - October 21

Marcus Smith adopts military breathing technique to improve his goal kicking

England fly-half missed crucial kicks in New Zealand Jonny Wilkinson and Leigh Halfpenny also helping Marcus Smith has adopted a military breathing technique to keep a lid on his anger – and ...

World - The Guardian - October 22

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