Latest in Starbucks app goes down, customers complain
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On TikTok, Some Grieved Liam Payne’s Death With Reaction Videos
In reaction videos, some users captured themselves learning about the young singer’s death in real time. At a time when the cameras are always rolling, it’s not so unusual.Lifestyle - The New York Times - October 19 -
What if Texas goes blue?
Texas has been trending blue for a decade — that means Democrats could win the White House and maintain the narrowest of majorities in the Senate.Politics - The Hill - October 28 -
Starbucks Scales Back Discounts Under New CEO
Brian Niccol, the company’s new chief executive, is aiming to improve cafe operations and focus more on selling premium coffee while promoting seasonal drinks.Business - The Wall Street Journal - October 14 -
Starbucks scraps 2025 guidance after fall in sales and earnings
New chief Brian Niccol vows ‘to fundamentally change our strategy’ to return to growthBusiness - Financial Times - October 22 -
Starbucks Suspends Guidance as Sales Slump Persists
The coffee chain needs to “fundamentally change” strategy, the new CEO, Brian Niccol, said. Shares fell in premarket trading.Business - The Wall Street Journal - October 23 -
Starbucks Baristas Demand Change from New CEO
Starbucks baristas hope to see their complaints taken seriously with new leadership at the helm.Business - Inc. - October 23 -
Starbucks’s CEO Steps In to Tackle Long List of Issues
Customers are turning away from the coffee giant, and its new chief executive, Brian Niccol, has to figure out how to get them back.Business - The New York Times - October 30 -
Starbucks CEO pledges to fundamentally change strategy as sales fall for third straight quarter
Investors are expecting that Niccol will share more details about his turnaround strategy during the company's conference call, scheduled for 5 p.m. ET.Business - CNBC - October 30 -
Starbucks Is Finally Fixing Its Founder’s Worst Mistake
The coffee chain bet big on a weird idea that no one but the founder wanted.Business - Inc. - October 30 -
Starbucks will stop charging extra for dairy alternatives
The change to Starbucks' policy could save some U.S. customers more than 10% on their drinks.Business - CNBC - October 30 -
‘Insider Threats’ to the Election, and Starbucks’ 4-Minute Goal
Plus, the Harris campaign sidelines BidenTop stories - The New York Times - October 31 -
Energy suppliers plan winter support for UK customers
Groups under pressure to step up measures as government tries to defuse pensioner fuel payments rowBusiness - Financial Times - October 17 -
Vulnerable customers had VW cars taken away
VW Finance showed "a lack of empathy", according to the Financial Conduct Authority.Top stories - BBC News - October 21 -
Customer Data Can Be Fragmented, but HubSpot Makes It Digestible
If you want to understand your customers better, there are some simple strategies to pursue.Business - Inc. - October 21 -
‘Bespoke’ private banking: the ultimate in customer service?
Ultra-wealthy clients can pay for customised care in investments, tax and family governance. But they may not get everything they needBusiness - Financial Times - October 25 -
The Key to Boosting Sales: Identifying and Converting Non-Customers
Not everyone is a customer. And you need to examine the types of non-customers you have to understand why.Business - Inc. - October 26 -
JPMorgan sues customers over "infinite money" glitch
A temporary glitch let customers deposit phony checks and then withdraw thousands of dollars in "free money." Now JPMorgan is suing.Top stories - CBS News - October 29 -
How Diwali Is Influencing Brands and Driving Customer Experience
From big box retailers to small brands, capitalizing on Diwali makes good business sense.Business - Inc. - October 30 -
How to Make Ads Your Customers Want to Share
It’s not just about aiming for virality—it’s about crafting a story so meaningful, your audience feels compelled to share it. Here’s how to do that.Business - Inc. - October 30 -
FTC sends $2.5 million to Credit Karma customers
The settlement stems from allegations Credit Karma misled consumers into applying for credit offers.Top stories - CBS News - October 31