Why Customer Obsession Is the New Customer Service
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Top stories - BBC News
Spiking victims 'let down' by emergency services
Two women say they were discouraged from going to the police and made to feel it was their fault.8 hours ago -
World - The New York Times
‘Why Us?’: A Tide of Grief in Lebanon
Mourners reeled over lost loved ones after an Israeli strike on an apartment building killed at least 45 people.13 hours ago -
Business - Inc.
How to Train Seasonal Employees for Exceptional Customer Service
If your business hires seasonal help for the holidays, here are some expert tips for effective training.13 hours ago -
Business - Inc.
How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
Be constantly on the lookout for opportunities to wow your customers, and when you find them, apply all your creativity and your ability to think on the spot.14 hours ago -
Business - MarketWatch
Why the dockworker strike was really an aging-workforce issue
Port strike’s perfect storm: An aging workforce, automation, and the next-generation labor crisis17 hours ago -
Top stories - The New York Times
The Troubling Quiet of North Carolina’s Cell Service Outages
Service has been restored in some areas after Hurricane Helene, but many people are still unable to communicate by phone, which has hampered relief efforts, worried loved ones and complicated daily ...21 hours ago -
World - The Guardian
‘The facts of the case were so disturbing’: Kate Summerscale on our obsession with true crime
When the author began investigating the case of a London serial killer in the 1940s and 50s, she found chilling echoes with current events – and was forced to confront her own fascination. ...Yesterday -
Politics - CBS News
Why fracking is a major issue for securing Pennsylvania voters
One of the tightest races this presidential election is the battle for Pennsylvania and its 19 electoral votes. In 2016, former President Donald Trump won Pennsylvania by just over 44,200 votes. In ...Yesterday -
Top stories - BBC News
Should you tip even if the service wasn't worth it?
There are no set rules when it comes to tipping but here's what hospitality staff, customers and experts have to say.Yesterday -
Sports - The New York Times
The Obsessive and Empathetic Coach Behind the N.F.L.’s Biggest Surprise
Kevin O’Connell’s unique teaching method has resonated with his Vikings’ players.Yesterday -
Top stories - CBS News
How Secret Service will secure Trump's return Saturday to Butler, Pennsylvania
Trump is returning Saturday to Butler, Pennsylvania, for a rally at the site of the first assassination attempt against him.Yesterday - Donald Trump -
Top stories - BBC News
Women in Submarine Service suffered misogyny and bullying, Navy finds
Admiral Sir Ben Key said: "We must be better than this and do better than we have."Yesterday -
Business - The Wall Street Journal
Financial Services Roundup: Market Talk
Find insights on property-and-casualty underwriters, European earnings growth, DRI Healthcare Trust, and more in the latest Market Talks covering Financial Services.Yesterday -
World - The Guardian
People are getting salmon sperm injected into their faces. Why?
Kim Kardashian and Jennifer Aniston have had the treatment done, and like Aniston, I have a few questions. Life can be so disorienting. One minute you’re minding your own business and the next ...Yesterday -
Top stories - CBS News
Why classic TV shows and movies are making a comeback
From "Frasier" to blockbuster films, reboots are everywhere this fall. Variety TV critic Aramide Tinubu breaks down the nostalgia-driven trend and why eight of the 10 highest-grossing films of all ...Yesterday -
Politics - The Hill
Melania Trump criticizes 'holes' in Secret Service 'top leadership'
Former first lady Melania Trump criticized what she described as "holes" in the top leadership of the U.S. Secret Service following two apparent assassination attempts against former President ...Yesterday - Donald Trump -
Top stories - The New York Times
Why the Biden Administration Is Shifting on Immigration
We explain the Biden administration’s shift on immigration.Yesterday - Joe Biden -
Top stories - BBC News
Why 'face of baseball' is on cusp of global stardom
As Shohei Ohtani prepares for his MLB play-off debut, BBC Sport looks at how he has become one of the world's highest-paid athletes.Yesterday -
Top stories - The New York Times
Why Eric Adams Is Nothing Like David Dinkins
Facing a raft of corruption charges, New York’s second Black mayor is flattering himself by invoking the fate of its first.2 days ago -
Business - Inc.
Customer Success Is Your Competitive Advantage to Secure Funding
Use these techniques to drive revenue and retention.2 days ago -
World - Financial Times
Why are the British so reluctant to invest?
Millions of people have five-figure sums sitting in cash, in spite of inflation’s corrosive effects2 days ago -
Business - Financial Times
Monsteras, Inc: artist Jonas Wood’s pot plant obsession
The artist has done his bit to advance the cultural kudos of the houseplant — and vice versa2 days ago -
Science - The New York Times
Why Mount Everest Is Growing Taller Every Year
Researchers say that two rivers merged some 89,000 years ago and gave the mightiest peak in the Himalayas a huge growth spurt.2 days ago -
Top stories - The New York Times
Why Trump Is Lying About Disaster Relief
His usual trash-talking is losing its mojo.2 days ago - Donald Trump -
Top stories - The New York Times
An Exodus of Agents Left the Secret Service Unprepared for 2024
Punishing hours, dilapidated facilities and an ill-conceived retiree program left the agency without the personnel it needed in a year of threats and violence.2 days ago -
Top stories - CBS News
Why mortgage rates rose after initially falling
Mortgage rates dropped after the Fed's interest rate cut announcement in September. Although rates appear to have slightly risen since dropping to a record two-year low, experts still believe they ...2 days ago - Mortgage -
Sports - The New York Times
Why These 5 Coaching Jobs Are the Best in College Football
The Athletic polled 50 people working in the sport to determine which programs are at the top of the food chain.2 days ago - College Football -
Top stories - BBC News
Findlay calls on Swinney to ditch National Care Service plans
Russell Findlay accuses the Scottish government of wasting £28m during his debut as party leader at FMQs.2 days ago -
Top stories - The New York Times
Why Israel Is Worried About Iran’s Nuclear Ambitions
Despite the supreme leader’s stated religious objections to nuclear weapons, Tehran has been steadily making progress on its nuclear weapons capabilities over the course of the past year.2 days ago - Israel -
Politics - The Hill
Why OpenAI is becoming a for-profit business
OpenAI’s plans to restructure as a for-profit business mark a significant departure from its roots as a non-profit research lab grounded in a commitment to build artificial intelligence (AI) to ...2 days ago -
Top stories - BBC News
Why does Prince William support Aston Villa?
Prince William 'lost' his voice after Aston Villa's win against Bayern Munich.2 days ago - United Kingdom -
Business - Financial Times
Why selling gilts on the blockchain is just a token gesture
Take-up of the technology faces significant obstacles and disrupting the UK’s status quo will be a struggle2 days ago -
Business - Financial Times
Why I stopped making election forecasts
The shocks of recent times have shown the rational voter is a myth2 days ago -
Politics - Politico
Trump shooting task force emphasizes Secret Service failures in first hearing
September 26 - Donald Trump