Why Business Leaders Should Have More Conversations With Frontline Workers
The people who are managing your products and customers have insights that could help your business avoid headaches and gain customers.
Read more at Inc.
Topics
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Customer Service Could Help Grow Your Business. Here’s How
Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through word-of-mouth, loyalty, and trust.Inc. - Mar. 7 -
$70,000 more a year for eggs: How price hikes are hurting small businesses
As egg prices continue to skyrocket, small businesses grapple with how to avoid passing on the increase to their customers.ABC News - Mar. 8 -
Your New Favorite F-Word: Fractional Leadership
Why small business owners should embrace the power of flexibilityInc. - Mar. 6 -
How Trustpilot Helps Companies Build Trust With Customers
Most businesses aren’t doing a good job of measuring—and fostering—trust.Inc. - 6d -
Why a Both/And Mindset Can Unlock Your Business Growth
The both/and mindset shift helps founders see opportunities where others see obstaclesInc. - Mar. 9 -
‘The customer isn’t always right’: top chef loses appetite for difficult diners
Andrew Sheridan is one of a number of chefs who say complaints and threats have severed the trust between restaurants and customers. Restaurant owners are abandoning the age-old “customer is always ...The Guardian - 2d -
Know Your Leadership Altitude: It’s the Secret to Effective Versatility
Adapting your communications and decision-making style to different levels of your business is an underrated component of management success.Inc. - 3d -
How Trump Cuts Could Change Your Summer Hiking Trip
The Bureau of Land Management, the Forest Service and the Fish & Wildlife Service manage more public lands than the Parks Service. And their staffs have also been cut.The New York Times - 3d -
Noem aware Mexican, Canadian leaders have own 'political environments,' but Trump 'means business' on tariffs
Department of Homeland Security Secretary Kristi Noem said on Sunday that she knows Mexican and Canadian leaders have their own “political environments” but that President Trump “means business” on ...The Hill - Mar. 9
More from Inc.
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Kandi Burruss on ‘Housewives,’ Sex Toys, and What Performing in a Girl Band Taught Her About Running a Business
The success of her many ventures rests on her honesty with consumers and hands-on promotion.Inc. - 29m -
Warren Buffett’s Advice Is Worth Remembering as Stock Market Gets a Gut Check
The S&P 500 just notched one of its fastest corrections in history.Inc. - 1h -
This Irish Startup Aims to Amp Up the American Rave Scene. Its Big Idea? Bingo
Bingo Loco hopes to host its fast-selling events in venues like Madison Square Garden, co-founder Craig Reynolds says.Inc. - 4h -
How to Lead for Long-Term Success: Avoiding the Trap of Instant Gratification
Leaders must prioritize patience over instant gratification to see lasting results.Inc. - 4h -
Is It Bad for Managers to Sound Frustrated?
I’m worried I’ve been too harsh with my employees.Inc. - 4h
More in Business
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Forever 21 expected to close all U.S. stores, blames Shein and Temu for demise
Forever 21 blamed its second bankruptcy on rising competition from upstarts like Shein and Temu and their use of the de minimis exemption, a trade law loophole.CNBC - 9m -
Stop saying ‘I think’—to sound confident and influence people, use this ‘subtle but powerful’ swap
Minimizing language like "I think" can "dilute your credibility," says communication expert Lorraine K. Lee, author of "Unforgettable Presence."CNBC - 10m -
U.S. retail sales barely rise, but investors see glimmer of good news in seemingly weak report
Retail sales barely rose in February, in another sign the economy might be weakening as businesses and consumers digest rapid-fire changes being made by the Trump White House.MarketWatch - 11m -
‘They hate our generation’: My son and daughter-in-law want us to sell our house — and move to Oregon to start a commune
“They have spent thousands of dollars taking month-long earthship-building classes.”MarketWatch - 13m -
Tensions grow over UK government plan to cut welfare payments
Work and pensions secretary Liz Kendall prepares to slash spending on health-related benefitsFinancial Times - 19m