I was a content moderator for Facebook. I saw the real cost of outsourcing digital labour | Sonia Kgomo
Tech firms must invest in and respect the people who filter social media and label the data that AI relies on
- Sonia Kgomo is an organiser with African Tech Workers Rising; she spoke at the AI Action summit this week
Mark Zuckerberg might be done with factchecking, but he cannot escape the truth. The third richest man in the world announced that Meta will replace its independent factchecking with community notes. I went to the AI Action Summit in Paris this week to tell tech execs and policymakers why this is wrong.
Instead of scaling back programmes that make social media and artificial intelligence more trustworthy, companies need to invest in and respect the people who filter social media and who label the data that AI relies on. I know because I used to be one of them.
Sonia Kgomo is an organiser with African Tech Workers Rising, a project supported by UNI Global Union and the Communications Workers Union of Kenya
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