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How Lyft and Baked by Melissa Stay Customer-Obsessed—Even When It’s Difficult
Brian Irving, chief marketing officer at Lyft, and Melissa Ben-Ishay, founder of Baked by Melissa, talk at Inc.’s SXSW Founders House.Inc. - 1d -
Former Ride-Share Driver Sentenced to 290 Years in Assaults of a Dozen Women
John Pastor-Mendoza, a Lyft driver, falsely posed as the ride that the women had requested and targeted victims who appeared intoxicated, the Denver district attorney said.The New York Times - 3d