Experiment Lets Customers Set Prices
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Former Starbucks CEO calls for revamped customer experience
The former CEO of Starbucks, Howard Schultz, says the company needs to re-focus on its customer experience in the U.S. after the coffee giant underperformed in the last quarter. Heather Haddon, a reporter for The Wall Street Journal, joined CBS ...CBS News - Top stories -
Former CEO Howard Schultz says Starbucks needs to overhaul its customer experience
A week after Starbucks Corp. reported disappointing quarterly earnings and a gloomy annual forecast, its former chief executive said the coffee chain needs to own up to its mistakes and work harder to deliver a better experience for its customers.MarketWatch - Business -
Sprinklr launches ‘Digital Twins,’ AI versions of brands to provide better customer experiences
Sprinklr's Digital Twins lets brands deploy AI-powered autonomous bot replicas that mirror and enhance the work of their customer-facing teams.VentureBeat - Tech -
Mocktails Have a New Favorite Customer. Kids.
The many nonalcoholic beverages on the market have attracted a new kind of customer: the (way) under-21 set.The New York Times - Lifestyle -
Lina Khan's Failed FTC Experiment
Bad management, poor strategy and disregard for norms have foiled her plan to refashion antitrust law.The Wall Street Journal - World -
Tackling racial justice with the voice of experience
Patrice Willoughby was always destined for service. Born in Ohio, her parents were heavily involved in politics and social justice. They were members of the NAACP, active members of their church and would often work on behalf of political ...The Hill - Politics -
Public House, Paris: ‘A calamitous experience’ – restaurant review
With a famed pie maker on board, the new ‘British brasserie’ in Paris ought to be glorious. Instead, it’s a huge disappointment. Public House, 21 rue Daunou, 75002 Paris, France (+33 1 77 37 87 93; publichouseparis.fr). Starters €8.50-€19.50; ...The Guardian - World -
With ‘All Fours,’ Miranda July Experiments in Fiction and in Life
Miranda July is experimenting again — on the page and in her life.The New York Times - Lifestyle