Heathrow Shutdown Shows How Airline and Airport Chaos Can Quickly Spiral

When crises occur, airline network operation centers go into overdrive, but managing the response is a delicate balance.
Read more at The New York Times
Topics in this Story
Related Stories

‘Colossal failure’: what the papers say about the Heathrow airport shutdown
The Guardian · 5d

Airlines could take legal action over Heathrow shutdown
The Guardian · 3d
Travel chaos as London's Heathrow remains closed. Here's what airlines are telling passengers
CNBC · 6d

Heathrow flights restarting after power cut and travel chaos
The Guardian · 5d

London's Heathrow airport closure sparks global travel chaos
The Hill · 6d

London's Heathrow Airport 'fully operational' after fire causes travel chaos
ABC News · 5d
Heathrow shutdown is a 'dramatic learning curve' in airport crisis management, expert says
CNBC · 6d

How passengers affected by the Heathrow outage can get reimbursed
NBC News · 6d

After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?
The New York Times · 1d

After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?
The New York Times · 1d

After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?
The New York Times · 1d

Heathrow boss defends running of airport after criticism of shutdown
The Guardian · 5d

Power outage at London’s Heathrow Airport causes global travel chaos
NBC News · 6d

The Heathrow shutdown is a wake-up call: Shore up infrastructure or pay the price
The Hill · 2d

United Airlines Raises Price of Club Lounge Memberships
The New York Times · 3d

International travel thrown into chaos after power failure shuts London’s Heathrow Airport
NBC News · Mar. 21

Airlines Scramble to Rebook Travelers After Canceling Heathrow Flights
The New York Times · 6d

Heathrow flights resume after fire forced shutdown
BBC News · 6d

Heathrow Airport Closure Wreaks Havoc on Travelers Worldwide
The New York Times · 6d

Heathrow Airport chaos: What we know so far
BBC News · 5d

Flights resume at London Heathrow after daylong closure sparked travel chaos
ABC News · 5d
American Airlines plane catches fire on tarmac of Denver airport after emergency landing
CBS News · Mar. 14

‘Wake-up call’: ministers launch urgent investigation into Heathrow shutdown
The Guardian · 5d

Heathrow resumes operations, but disruptions could go on for days
NBC News · 5d
FirstFT: Closure of London’s Heathrow airport leads to travel chaos
Financial Times · 6d

The Papers: 'Heathrow's day of chaos' and 'Kate's year of courage'
BBC News · 5d

Watch: How the Heathrow disruption unfolded
BBC News · 6d

What Caused the Fire That Shut Down Heathrow Airport?
The New York Times · 6d

Heathrow closure: airport resumes some flights today and hopes for full Saturday service - live
The Guardian · 6d
London's Heathrow Airport closes after power failure
NBC News · 6d

London's Heathrow Airport to restart flights after fire causes closure
ABC News · 6d
London's Heathrow Airport resumes some flights after huge power cut
CBS News · 6d

Heathrow’s shutdown fuels questions about UK’s infrastructure resilience
Financial Times · 6d

Stranded by Heathrow Closure, Some Travelers Got Creative. Others Just Gave Up.
The New York Times · 6d
National Grid chief says Heathrow had ‘enough power’ despite fire shutdown
Financial Times · 4d
London's Heathrow Airport reopens after fire caused power outage
CBS News · 5d

WATCH: American Airlines flight catches fire at Denver airport
ABC News · Mar. 14
London’s Heathrow Airport resumes flights after major fire nearby shuts down travel
CNBC · 5d

Watch: Eyewitness videos show towering flames at substation
BBC News · 6d
More from The New York Times

Sundance Picks Boulder, Colo., as Its New Home
The New York Times · 9h

Trump’s Tariffs Will Raise Car Prices, but It’s Too Soon to Know When
The New York Times · 8h

Trump Allies Grill PBS and NPR During Congress Hearing
The New York Times · 1d

US Debt Will Mean ‘Significant Risks’ for Economy, Budget Office Says
The New York Times · 6h

Rivals Pounce on Paul Weiss, a Top Law Firm, After Trump’s Order
The New York Times · 1d
More in Business
Australia PM calls general election for May 3 amid cost of living crisis, tariff worries
CNBC · 1h
Pony.ai wins first permit for fully driverless taxi operation in the center of China's Silicon Valley
CNBC · 1h

After Crash, F.A.A. Change Requires All Aircraft at Reagan to Broadcast Positions
The New York Times · 1h

CoreWeave Scales Back Ambition for Its I.P.O.
The New York Times · 1h
Asian auto stocks extend declines as Trump tariffs on car imports dent sentiment
CNBC · 1h