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8 Keys to Making Customer Service a More Positive Experience
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Happy Employees, Happy Customers: The Key to Unlocking Exceptional Service
Before you can have happy, satisfied customers, you have to provide employees with the tools they need to deliver five-star service.Inc. - Business -
HMRC warned again on poor customer service
Extra government funding for tax authority is not enough, say expertsFinancial Times - World -
Want More Customers? High-Growth Founders Balance These 2 Strategies
In the Inc. 5000 Community's May kick-off call, all-star entrepreneurs offered their best advice on customer acquisition -- and it landed squarely in two simple but essential categories.Inc. - Business -
The furniture industry’s recovery relies on customers getting used to paying more
Here’s what the furniture industry is counting on to power its upswing.MarketWatch - Business -
Dali set to be refloated Monday, nearly 8 weeks after Key Bridge collapse. Here's how
Dali, the cargo ship that crashed into the Francis Scott Key Bridge in Baltimore before its collapse, is set to be refloated Monday after nine weeks of salvage efforts requiring the use of giant floating cranes and explosives.CBS News - Top stories -
Container ship set to be removed 8 weeks after catastrophic Francis Scott Key Bridge crash in Baltimore
The enormous container ship that collided with and collapsed Baltimore's Francis Scott Key Bridge in March was set to be moved from the site and taken to shore.NBC News - Top stories -
Indy 500 qualifying results: Team Penske sweeps front row, NASCAR'S Kyle Larson starts 5th
After positions 13-30 for the 108th Indianapolis 500 were locked in on Saturday, the first 12 and final three slots will be determined Sunday.Yahoo Sports - Sports -
Musk launches SpaceX’s Starlink internet services in Indonesia, says more investments could come
Musk said that he was "very excited" to bring internet services to areas with limited or no connectivity.CNBC - Business -
Why a shift in market environment may make an ‘accident’ more likely
Markets are returning to the traditional relationship between stocks and volatility that leaves markets more prone to an accident, according to one market observer.MarketWatch - Business -
EXCLUSIVE: The SBA Is Making Smaller--and Riskier--Loans More Available
The agency says that changes to its small-dollar loan program are helping attract more lenders to a less popular market segment.Inc. - Business
More from Inc.
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It's Time to Stop Calling Women 'Accidental CEOs'
Leaders like Xerox's former CEO Anne Mulcahy and Expedia's Ariane Gorin--the latest woman to take the helm at a Fortune 500 company--didn't plot their rise. They're still qualified for the top job.Inc. - Business -
3 Simple Phrases That Make Every Conversation Less Awkward, According to a Communications Coach
Whether you're an introvert or an extrovert, have these phrases ready for your next awkward pause.Inc. - Business -
A Simple But Remarkably Powerful Innovation Hack You’ve Never Heard Of--But Should Try Today
If you want to unlock the tremendous power of innovation, then maybe it's time to try an unexpected approach.Inc. - Business -
Warren Buffett Points Out 1 Sign to Quickly Spot Someone With Bad Leadership Skills
There's a good chance you may be working with--or for--someone lacking this invaluable trait.Inc. - Business -
Navigating Sales Slumps: Proactive Strategies for Business Owners
The first step in addressing a sales slump is recognizing it early.Inc. - Business